"Shared Logon failed with this ID" when attempting to log into Notes

Technote (troubleshooting)


Problem

When a user attempts to launch Lotus Notes, Notes Shared Logon fails with the error "Shared Logon failed with this ID", and the user is unable to log into Notes.

Symptom

Notes Shared Logon fails with the error "Shared Logon failed with this ID" and the user cannot log into Notes.


Cause

For this one case, the cause of this issue was the disappearance of the Secret Binary file, which is used to log users without prompting for their password, and to unlock the current ID. This file is stored in the %USERPROFILE%\Local Settings\Application Data\IBM\Lotus Notes folder.

In another case reported to IBM, the cause of the issue was the Notes Client's inability to write to the remote share, where the user's roaming OS profile was stored.


Environment

Lotus Notes 8.5.x

Windows XP/Vista/7


Diagnosing the problem

Look for the presence of the .bin secret file stored in the %USERPROFILE%\Local Settings\Application Data\IBM\Lotus Notes folder

Resolving the problem

For this one case, restoring an ID which was not NSL enabled was the only resolution to this problem.

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Document information


More support for:

IBM Notes
Security

Software version:

8.5, 8.5.1, 8.5.2, 8.5.3, 9.0, 9.0.1

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1406937

Modified date:

2014-09-15

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