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Customer Experience Manager: Service Navigation Tree overview

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Abstract


This document describes the Service Navigation Tree which is a new feature introduced in TNSQM4.1.2.

Service providers can offer a large number of services to their end users.

As customers can subscribe to a varying number of these services, correspondingly, the range of services an operator may need to navigate can be quite large. The operator therefore needs a means of selecting only those services of interest for analysis.

The service navigation component provides a scalable approach to navigation of large numbers of services, by providing a hierarchical tree from which a subset of all services can be selected for analysis. Service analysis views corresponding to the user’s service selection are constructed on demand.

Content

The attached technical note titled
TechNote-CEM_Service_Navigation_v1.1.pdf

discusses Customer Experience manager Service navigation in CEM 4.1.2 in detail and provides an overview of the Service Navigation Tree which is a new feature in CEM 4.1.2

TechNote-CEM_Service_Navigation_v1.1.pdf

Document information

More support for: Tivoli Netcool Service Quality Manager

Software version: 4.1.2

Operating system(s): AIX, Solaris

Reference #: 1406591

Modified date: 10 December 2009