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Customer Experience Manager: Service Navigation Tree overview



This document describes the Service Navigation Tree which is a new feature introduced in TNSQM4.1.2.

Service providers can offer a large number of services to their end users.

As customers can subscribe to a varying number of these services, correspondingly, the range of services an operator may need to navigate can be quite large. The operator therefore needs a means of selecting only those services of interest for analysis.

The service navigation component provides a scalable approach to navigation of large numbers of services, by providing a hierarchical tree from which a subset of all services can be selected for analysis. Service analysis views corresponding to the user’s service selection are constructed on demand.


The attached technical note titled

discusses Customer Experience manager Service navigation in CEM 4.1.2 in detail and provides an overview of the Service Navigation Tree which is a new feature in CEM 4.1.2


Document information

More support for: Tivoli Netcool Service Quality Manager

Software version: 4.1.2

Operating system(s): AIX, Solaris

Reference #: 1406591

Modified date: 10 December 2009

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