Troubleshooting Installation Failure of Rational Quality Manager Add-In for Microsoft Excel and Microsoft Word

Technote (troubleshooting)


This technote outlines known causes and solutions to installation problems with the IBM Rational Quality Manager Add-In for Microsoft Excel and Microsoft Word.


After installing the Add-in, the Rational Quality Manager menu does not appear in Microsoft Word or Microsoft Excel.

Resolving the problem

Known causes of this issue are:

  1. The required version of .NET framework is not installed. Before installing the Add-In, you must first install Microsoft .NET framework 3.5 and Microsoft .NET Framework 3.5 Service Pack 1. There are two editions of Service Pack 1 available from Microsoft; search for and apply the update in Windows Update to ensure that you receive the correct edition.
  2. Ensure that you have Microsoft Office 2003 or later. If you are using Office 2003, we recommend Office 2003 Service Pack 3 (SP3). If you are using Office 2003, you must also install Office Primary Interop Assemblies.

For more information, reference RQMExcelWordImporter on the Jazz wiki.

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