Troubleshooting Installation Failure of Rational Quality Manager Add-In for Microsoft Excel and Microsoft Word
This technote outlines known causes and solutions to installation problems with the IBM Rational Quality Manager Add-In for Microsoft Excel and Microsoft Word.
After installing the Add-in, the Rational Quality Manager menu does not appear in Microsoft Word or Microsoft Excel.
Resolving the problem
Known causes of this issue are:
- The required version of .NET framework is not installed. Before installing the Add-In, you must first install Microsoft .NET framework 3.5 and Microsoft .NET Framework 3.5 Service Pack 1. There are two editions of Service Pack 1 available from Microsoft; search for and apply the update in Windows Update to ensure that you receive the correct edition.
- Ensure that you have Microsoft Office 2003 or later. If you are using Office 2003, we recommend Office 2003 Service Pack 3 (SP3). If you are using Office 2003, you must also install Office Primary Interop Assemblies.
For more information, reference RQMExcelWordImporter on the Jazz wiki.
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