IBM Support

Collecting Data: Maximo 7 Installation

Troubleshooting


Problem

Collecting data for Maximo installation. Gathering this information before calling IBM support will help you with the troubleshooting process and save time analyzing the data.

Symptom

Installation issue(s)

Resolving The Problem

Maximo Installation Collecting Data information

Collecting data early, even before opening the PMR, helps IBM Support quickly determine if:
  • Symptoms match known problems (rediscovery).
  • There is a non-defect problem that can be identified and resolved.
  • There is a defect that identifies a workaround to reduce severity.
  • Locating root cause can speed development of a code fix.

For all Maximo installation related issues please gather the following information and files. This information should then be provided to IBM Maximo Support:

General

Describe details of the issues
  • What component is being installed
  • What is the business impact of the issue
  • Is this issue happening in a test/development environment or a production environment

Configuration Information
  1. Physical Servers and specs including:
    1. Processor speed
    2. Number of processors per server
    3. Number of physical servers used for Maximo and the middleware components
    4. Amount of memory on each physical server
    5. Operating system on each physical server
    6. Database and version
  2. Application Server and version
  3. Network topology, including:
    1. Is a firewall is employed between any of the servers and/or the Administrative machine
    2. b. Is a proxy server is employed between any of the servers and/or the Administrative machine

[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbKNAA0","label":"Install"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.0;7.6.1"}]

Document Information

Modified date:
13 April 2021

UID

swg21405872

Page Feedback