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Windows OS agent error "Unable to retrieve handle count"


Technote (FAQ)


Question

The Windows OS agent *nt* log is filling up with:

(4ABC2084.0000-1A64:kcacmdw.cpp,695,"collectRuntimeData") Unable to retrieve handle count. GetProcessHandleCount not present.

Cause

Watchdog feature uses an API called "GetProcessHandleCount" that is not available on Windows 2000.

Answer

The Watchdog process kcawd.exe needs to be stopped on Windows 2000 to avoid this error.

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Document information

Tivoli Monitoring


Software version:
Version Independent


Operating system(s):
Windows 2000


Reference #:
1405383


Modified date:
2012-11-09

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