Characters/glyphs are replaced with the "#" symbol when exporting a test asset as a PDF.

Technote (troubleshooting)


Problem(Abstract)

When exporting a test asset as a PDF, characters/glyphs are replaced with the "#" symbol. This occurs if necessary fonts do not contain all the required characters and glyphs that will be displayed in the PDF. The server administrator must specify the desired font for each locale that will be generating PDFs in the Advanced Properties page of Rational Quality Manager.

Symptom

The system in which Rational Quality Manager is installed must contain the required fonts for the desired PDF language, and the font must be installed in the system's font directory. The font name must then be specified in the Advanced Properties section of the Rational Quality Manager server. These fonts must contain all the required characters and glyphs that will be displayed in the PDF. If a font is missing a character/glyph, it is replaced with the "#" symbol when viewing the PDF.

Resolving the problem

You must specify the font, based on locale, in multiple settings. These settings are found in the Jazz Server Administration -> Advanced Properties page, in the RQM Integration Component section, under com.ibm.rqm.integration.service.fop.FOPService. The default font for each locale is Helvetica, which does not contain every character/glyph for each language. The server administrator must specify the desired font for each locale that will be generating PDFs. This does not require a server restart.

Cross Reference information
Segment Product Component Platform Version Edition
Software Development Rational Quality Manager Express Edition Windows 2.0.0.1 Express Edition

Product Alias/Synonym

RQM

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Document information


More support for:

Rational Quality Manager

Software version:

2.0.0.1

Operating system(s):

Windows

Software edition:

Standard

Reference #:

1405315

Modified date:

2011-02-26

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