Troubleshooting
Problem
When exporting a test asset as a PDF, characters/glyphs are replaced with the "#" symbol. This occurs if necessary fonts do not contain all the required characters and glyphs that will be displayed in the PDF. The server administrator must specify the desired font for each locale that will be generating PDFs in the Advanced Properties page of Rational Quality Manager.
Symptom
The system in which Rational Quality Manager is installed must contain the required fonts for the desired PDF language, and the font must be installed in the system's font directory. The font name must then be specified in the Advanced Properties section of the Rational Quality Manager server. These fonts must contain all the required characters and glyphs that will be displayed in the PDF. If a font is missing a character/glyph, it is replaced with the "#" symbol when viewing the PDF.
Resolving The Problem
You must specify the font, based on locale, in multiple settings. These settings are found in the Jazz Server Administration -> Advanced Properties page, in the RQM Integration Component section, under com.ibm.rqm.integration.service.fop.FOPService. The default font for each locale is Helvetica, which does not contain every character/glyph for each language. The server administrator must specify the desired font for each locale that will be generating PDFs. This does not require a server restart.
Related Information
[{"Product":{"code":"SSUVV6","label":"IBM Engineering Test Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.0.0.1;6.0;6.0.1;6.0.2","Edition":"Standard","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSUVV6","label":"IBM Engineering Test Management"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.0.0.1","Edition":"Express Edition","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Product Synonym
RQM;Rational Quality Manager
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Document Information
Modified date:
10 September 2019
UID
swg21405315