Telelogic License Manager service crashes after server reboot

Technote (troubleshooting)


Problem(Abstract)

Restarting the Telelogic License Manager server results in the error "LMGRD encountered a problem and needed to close".

Symptom

Telelogic License Manager server is installed in Windows Operating system.

The following error message may appear after restarting the machine:



License Manager services dies and does not startup automatically after server reboot.

Also, the Event Viewer log on Windows has the following information:
======================

Description:

Reporting queued error: faulting application lmgrd.exe,

version 11.4.0.0, faulting module unknown, version 0.0.0.0,

fault address 0x00000000.

For more information,

see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

======================



Cause

Multiple Instances of License Manager are installed on the Microsoft Windows operating system.

Diagnosing the problem

Verify the following:

  • No two instances of Telelogic License Manager should run on the same operating system.
  • License file path mentioned in LMTOOLS should be accurate and should not point to a wrong license file.
  • License log file location should comprise of a file with .log extension.

Resolving the problem

Apply the solution that relates to the item in the Diagnostic section above.

  • Remove any duplicate installations of Telelogic License Manager on the host using Add/Remove Programs.
  • Correct the license file path so that it points to the correct license file.
  • Create a text file in the license log location with the .log extension.

Contact IBM Rational Support if you experience this issue and these solutions do not resolve the problem.

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Document information


More support for:

Rational License Key Server
Telelogic License Server

Software version:

1.3

Operating system(s):

Windows

Reference #:

1404663

Modified date:

2010-10-27

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