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Assigning user privileges results in "The authentication Server is not available" error

Technote (troubleshooting)


Attempts to assign user privileges to multiple users at the same time in IBM Rational Change results in the error "The authentication Server is not available"


Attempts to add privileges to 40 or more users at the same time under the Users tab results in the following error:

The authentication Server is not available

No privilege is assigned to any users that is selected during the operation.

Steps to Reproduce:

  1. Login to Telelogic Change 5.2 with the role ‘Admin’
  2. Click on Administration – Users
  3. Under ‘User Administration’, select more then 40 users
  4. Under Multi-User privilege section, select the privilege to be assigned to all these users and then click on ‘Add’
This operation results in the error message shown in the screenshot below:


Telelogic Synergy 7.1 and Telelogic Change 5.2 are installed on one machine

RDS 5.0 (Corporate LDAP mode) located on a different machine

Resolving the problem

Install patch Change 5.2-03 or later.

The number of retries performed to connect to RDS 5.0 is more and communication performance between Change 5.2 and RDS 5.0 have been addressed in this patch.

Document information

More support for: Rational Change
Directory Server

Software version: 5.2

Operating system(s): Linux, Windows

Reference #: 1404120

Modified date: 19 October 2009