Compare/merge a Microsoft Word document results in error "Failed to compare elements using CCRC Integrated (UTF-8) Compare tool"

Technote (troubleshooting)


Problem(Abstract)

Attempts to compare/merge a Microsoft Word document with predecessor in IBM Rational ClearCase Remote Clients (CCRC) results in an error, Failed to compare elements using CCRC Integrated (UTF-8) Compare tool.

Symptom

Attempts to compare or merge a previous version of a Microsoft Word document in CCRC fails with the error messages:

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Compare/Merge
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The objects being compared contains line(s) exceeding 8000 bytes.
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Failed to compare elements using CCRC Integrated (UTF-8) Compare tool.
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Cause

CCRC uses "CCRC Integrated (UTF-8)" as the default compare tool.

Resolving the problem

Rational ClearCase uses worddiffmrg to compare/merge Word documents. Therefore, to compare/merge Word documents you need to set "ClearCase External" as default tool for comparing and merging Word documents in CCRC.

Note: Microsoft Word needs to be installed on the CCRC host. Worddiffmrg is a Microsoft Word diff utility.

  1. Click Window > Preferences in CCRC

  2. Click ClearCase Remote Client > Integration > Compare/Merge

  3. Locate the section When comparing and merging files

  4. Select ClearCase External from the Use this tool as the default drop down list

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Document information


More support for:

Rational ClearCase
ClearCase Remote Client

Software version:

7.1, 7.1.0.1, 7.1.0.2

Operating system(s):

Windows

Reference #:

1403109

Modified date:

2014-08-26

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