IBM Support

Open RTC Defect page from RQM throws Deferred Cancelled error

Technote (troubleshooting)


Problem(Abstract)

IBM Rational Quality Manager (RQM) has proper integration with Rational Team Concert (RTC). Browser's pop-up blocker is disabled. When trying to open RTC Defect page from RQM (RQM > Defect > Create Defect), you still get the below exception: There are exceptions occurred during the initialization process. Please see more details as: Deferred Cancelled Restart RQM and RTC server does not help.

Resolving the problem

One workaround is:

1. Clear browser files, cookies and history completely.

2. Close all browsers.

3. Login to RQM and try RQM > Defect > Create Defect again.


Document information

More support for: Rational Quality Manager
Integrations: IBM

Software version: 2.0

Operating system(s): Windows

Software edition: Standard

Reference #: 1403083

Modified date: 15 September 2009