Open RTC Defect page from RQM throws Deferred Cancelled error

Technote (troubleshooting)


Problem(Abstract)

IBM Rational Quality Manager (RQM) has proper integration with Rational Team Concert (RTC). Browser's pop-up blocker is disabled. When trying to open RTC Defect page from RQM (RQM > Defect > Create Defect), you still get the below exception: There are exceptions occurred during the initialization process. Please see more details as: Deferred Cancelled Restart RQM and RTC server does not help.

Resolving the problem

One workaround is:

1. Clear browser files, cookies and history completely.

2. Close all browsers.

3. Login to RQM and try RQM > Defect > Create Defect again.


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Document information


More support for:

Rational Quality Manager
Integrations: IBM

Software version:

2.0

Operating system(s):

Windows

Software edition:

Standard

Reference #:

1403083

Modified date:

2009-09-15

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