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Cluster creation fails with error "A Valid Deployment manager must exist for the cluster configuration wizard to continue"
 Technote (troubleshooting)
 
 
Problem
You install the deployment manager and the first node of the Sametime Gateway. The cluster creation fails after you run the configwizard.bat/sh with the following error:

"A Valid Deployment manager must exist for the cluster configuration wizard to continue. The wizard will now exit."

 
Symptom
The configwizard.log file in the temp directory shows the failure of the cluster wizard to start correctly on an affected server, with an entry such as:

(Sep 7, 2009 8:40:21 AM), Install, com.ibm.rtc.gateway.install.
ConfigWizardReadServerProps, msg1, running execute method of ConfigWizardReadServerProps
(Sep 7, 2009 8:40:21 AM), Install, com.installshield.wizard.service.LocalWizardServices, msg1, using VPD registry at C:\Program Files\Common Files\InstallShield\Universal\common\Gen2\_vpddb\vpd
(Sep 7, 2009 8:40:21 AM), Install, com.ibm.rtc.gateway.install. ConfigWizardReadServerProps, err, No existing Sametime Gateway versions were detected.

This error appears even though the deployment manager and first node have successfully been created. The deployment manager is also running as required.

 
Cause
This error can occur when version 8.0.2.1 of the Sametime Gateway is being used. A file in the installation process is referencing the 8.0.2.0 version of the product. This mismatch of versions causes the failure to detect the instance already installed. This issue has been reported to Quality Engineering as SPR# SSYD7Q2Q62.
 
Resolving the problem
To resolve the error, a manual edit to the vpd.script file is required.

This is the original line of the vpd.script file:


    INSERT INTO INSTALLED_SOFTWARE_OBJECT
    VALUES(1,'67d5841d7802f894d58595f46cc16e02','C:\IBM\
    WebSphere\STgateway',1,'8.0.2.0',3,'true',NULL,'false','IBM',
    'http://www.ibm.com','product1','$L(com.ibm.rtc.gateway.install.il8n.
    RtcGwInstall,str.product.name)$V(CurrentVersionShort)',NULL,
    '"_uninst" "uninstall.jar" "uninstall.dat" "assembly.dat" "run.inf"
    "C:\\Program Files\\Common Files\\InstallShield\\Universal\\common\\Gen2
    \\engine\\1.0\\engine.jar" "C:\\Program Files\\Common Files
    \\InstallShield\\Universal\\common\\Gen2\\engine\\1.0\\ext" "" ""','true','true','1.0.17')

It should be edited instead as shown below. Note the change from 8.0.2.0 to 8.0.2.1.
    INSERT INTO INSTALLED_SOFTWARE_OBJECT
    VALUES(1,'67d5841d7802f894d58595f46cc16e02','C:\IBM\
    WebSphere\STgateway',1,'8.0.2.1',3,'true',NULL,'false','IBM',
    'http://www.ibm.com','product1','$L(com.ibm.rtc.gateway.install.il8n.
    RtcGwInstall,str.product.name) $V(CurrentVersionShort)',NULL,
    '"_uninst" "uninstall.jar" "uninstall.dat" "assembly.dat" "run.inf"
    "C:\\Program Files\\Common Files\\InstallShield\\Universal\\common\\Gen2
    \\engine\\1.0\\engine.jar" "C:\\Program Files\\Common Files
    \\InstallShield\\Universal\\common\\Gen2\\engine\\1.0\\ext" "" ""','true','true','1.0.17')
 
 
 

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Document information
 Product categories:
 Software
 Organizational Productivity, Portals & Collaboration
 Real-time & Team Collaboration
 Lotus Sametime
 Sametime Gateway
 Operating system(s):
  Linux, Windows
 Software version:
  8.0.2
 Reference #:
  1402415
 IBM Group:
 Software Group
 Modified date:
 2009-10-01

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