IBM Support

RSV-BBP-0021 when saving large report in CSV format

Troubleshooting


Problem

Unable to generate Delimited text (CSV) files for large report (500+ MG in size for CSV format). Receive the following error: Failure RSV-BBP-0021 The operation 'getOutput' is not allowed at this time.

Symptom

The Cognos system administrator is able to successfully run and create the report outputs in CSV format. Users can run small reports in CSV formats successfully. Running the large report in HTML format is fine. Running report in PDF format generates different error: .RSV-SRV-0040

Cause

This problem is caused by the size of data

Environment

Windows

Resolving The Problem

Set a big value to CM parameter CM.MULTIPARTREQUESTMAXLENGTH


- Go to Cognos Administration
- Click System, expand the services
- Click the Content Manager Service
- Find Settings - Content Manager service section, and click Set
properties icon
- Click Edit link for Environment
- Check "Override the settings..." checkbox and enter the parameter
CM.MULTIPARTREQUESTMAXLENGTH with value 600000000
- Save the change and restart Cognos service

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.1.1;10.2;10.2.1;10.2.2;8.4.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
23 June 2018

UID

swg21402289

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