Missing server name from drop down menu in the reports window.

Technote (troubleshooting)


Problem(Abstract)

Unable to configure Tivoli Common Report (TCR) reports in the Admin Center within the Integrated Solutions Console.

Symptom

The Server Name drop down menu is blank and does not contain server names that are monitored by Tivoli Common Report software.


Cause

The cause can be one of two things:
A. The necessary tables in the Warehous database have not been created. Either the historical data collection has not been configured or has not been correctly configured to create the tables.
B. The datasource is not set up correctly. The ipaddress or username for the ITMUSER is not correct.


Environment

Windows

Diagnosing the problem

In the Integrated Solutions Center:

  • on the left panel
  • expand Tivoli Common Reporting
  • click on Work with Reports
In the Navigation tab:
  • expand Report Sets->Tivoli Products->Tivoli Storage Manager
  • click on Sever Reports
  • Right click any report
  • select Parameters
The Server Name drop down menu does not show any reports.

Go to Start->All Programs->IBM DB2->DB2COPY1->General Administration->Control Center.

In the Control Center:
  • expand All Database -> Warehous
  • Click on Tables
Search for any tables that start with KSK (eg: KSK_DATABASE, KSK_NODE_ACTIVITY)

Resolving the problem

A. To resolve the issue, log into the Tivoli Enterprise Portal. Click Edit->Historical Configuration.

Follow the instructions to set up historical data collection exactly as specified in the manual (changes can be made later).


Note: You can change the Warehouse Interval from 1 day to 1 hour. After pressing "Configure Group" and "Start Collection" for each attribute group, you should see the tables are created after 1 hour instead of 1 day.

Note: In Tivoli Enterprise Monitoring Services, it is suggested to reconfigure the Warehouse Summarization and Pruning Agent, and Warehouse Proxy to verify the correct settings as well as making sure the passwords are typed in correctly. It is suggested to retype in the passwords because there are no errors in Tivoli Enterprise Monitoring Services for incorrect or mismatched passwords.

B. Open the Tivoli Enterprise Monitoring Services and right click the following services and choose reconfigure:
  • Monitoring Agent for Tivoli Storage Manager
  • Warehouse Summarization and Pruning Agent
  • Tivoli Enterprise Portal Server
  • Warehouse Proxy

For any places that prompt for a password, be sure to retype it in.

Product Alias/Synonym

TSM ISC TCR TEMS

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Document information


More support for:

Tivoli Storage Manager
Server

Software version:

6.2, 6.3

Operating system(s):

Windows

Reference #:

1402283

Modified date:

2013-07-24

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