Generate Support Request results in run-time error '76': Path not found
How can I submit a support requestfrom within IBM Rational Rhapsody when encountering the run time error “Path not found”?
Message box shows: Run Time Error -76, Path Not Found
This has been identified as a defect and logged as APAR ID : PK89456.
This error is seen only when the directory structure (Local Settings\Application Data) is missing in the user’s home path.
Resolving the problem
To workaround the issue and submit a support request from within Rhapsody:
- Check for the CFM installation in the default path (C:\Program Files\Common Files\IBM\Rational\Shared\CFM\2.0\SupportInfo.exe).
- Check the homepath of the machine: Type in “echo %HOMEPATH%” in the command prompt.
- Create the directory structure (Local Settings\Application Data) in the homepath
- Invoke Help -> Generate Support Request from Rhapsody.