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Abstract
For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs). Gathering this data before calling IBM® support will help you understand the problem and save time analyzing the data
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| Why collect data? | |
| Collecting general data | |
| Collecting component specific data | |
| Submitting data to IBM Support | |
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| Why collect data? |
Collecting data early, even before opening the PMR, helps IBM Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating root cause can speed development of a code fix.
| Gathering general data |
Always include such basic information as z/OS version, CICS version, and Omegamon XE for CICS on z/OS version. If ITM components are involved, please include version and maintenance level information for each involved component.
| Gathering component specific data |
If one of the product components below matches your symptom, or the part of the product with which you are experiencing problems, follow the instructions to collect appropriate data:
- IBM Tivoli OMEGAMON XE for CICS on z/OS Version 510 Troubleshooting Guide Chapter 1, section 'Collecting Data'
- IBM Tivoli OMEGAMON XE for CICS on z/OS Version 420 Troubleshooting Guide Chapter 1, section 'Collecting Data'
- Tivoli OMEGAMON XE for CICS TG on z/OS Version 420 Troubleshooting Guide Chapter 3, section 'Collecting Data'
| Submitting data to IBM Support |
Once your PMR is opened with the IBM Support Center, you can FTP text-based data to us, and email any graphic screen captures. Ask the IBM Support Representative assigned to your PMR for specific information necessary to FTP data to IBM's ECUREP FTP-server. We request that you TERSE any data destined for FTP. Screen captures may be email'd to tivoli_support@ecurep.ibm.com with your PMR number as the subject (example subject: PMR xxxxx,yyy,zzz documentation)
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