IBM Support

How do you resolve an error indicating that unsupported connectors were found when you are upgrading DB2 Information Integrator for Content from Version 8.3 to Version 8.4 or later?

Troubleshooting


Problem

An upgrade of DB2 Information Integrator for Content from Version 8.3 to Version 8.4 or later fails with an error that the connectors for the relational database, Domino.Doc, and Content Manager Version 7, which are unsupported in Version 8.4 or later, were found and need to be deleted.

Symptom

An error message is issued. This message informs you to delete the definitions for the unsupported connectors by using the system administration client.

Additionally, the installation log file, ii4cinstall.log, contains the following message:
ERROR::CheckUnsuppConnInDB.00909 The following 8.3 connectors are not supported for 8.4:                           
     Relational database                             
     Domino.Doc                                      
     Content Manager Version 7 

See the ii4cinstall.log file in the following paths:

  • IBMCMROOT\log on Windows
  • IBMCMROOT/log on UNIX

However, you are unable to delete the connectors because they are not found in the system administration client.

Cause

One of the underlying causes of this error is a database error. The installer issues an error message about unsupported connectors because of this underlying database error.

Resolving The Problem

Check the database connection log file for the root cause of this error:

  • %tmp%/db2cmv8/chkUnsuppConn.log on Windows, where %tmp% is the environment variable for the temporary directory
  • /tmp/db2cmv8/chkUnsuppConn.log on UNIX

Check for the following error message in the log file:
com.ibm.db2.jcc.c.SqlException: Failure in loading T2 native library db2jcct2, reason:
java.lang.UnsatisfiedLinkError: db2jcct2 (Not found in java.library.path)
at com.ibm.db2.jcc.t2.a.a(a.java:31)
at com.ibm.db2.jcc.t2.T2Configuration.<clinit>(T2Configurati on.java:84)
at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:187 )
at com.ibm.db2.jcc.DB2Driver.connect(DB2Driver.java:181)

at java.sql.DriverManager.getConnection(DriverManager.java:562)
at java.sql.DriverManager.getConnection(DriverManager.java:186)
at com.ibm.cm.dbutil.chkUnsuppConn.isBackendDefined(chkUnsup pConn.java:77)
at CheckUnsuppConnInDB.execute(CheckUnsuppConnInDB.java:342)
at com.installshield.wizard.RunnableWizardBeanContext.run(RunnableWizardBeanContext.java:21)

If this error message appears, then use the link in the Related information section to add the db2jcct2 library to the library path environment variable to resolve the problem.

[{"Product":{"code":"SSRS7Z","label":"IBM Content Manager Enterprise Edition"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"DB2 Information Integrator for Content","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF025","label":"Platform Independent"},{"code":"PF033","label":"Windows"}],"Version":"8.4.1;8.4","Edition":"Enterprise","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21395909