Troubleshooting
Problem
Even though the Verity K2 service on the FileNet Content Engine Content Search Engine is set to start automatically, in some cases it does not start, and the logs show the error, The pipe state is invalid.
Symptom
The Verify K2 service did not start automatically upon startup of the Content Search Engine, and in the Event log, the following error is seen:
- Date: x/xx/2009, src: SCM
Time: 10:17:53am, EventID: 7000
The Verity K2 6.2.1 Administration Server service failed to start due
to the following error:
The pipe state is invalid.
The problem doesn't always occur, and when it does, the Verity K2 6.2.1 Administration Server service can be started from the Windows Service Manager GUI.
Cause
The Verity K2 6.2.1 Administration Server service is trying to start before Windows network service has completed starting
Resolving The Problem
To remedy this, you can add a "Server" dependency to the Verity K2 Administration Server service.
- Run the following command from a command prompt to add the dependency:
- C:\>sc config "Verity K2 6.2.1 Administration Server" depend= lanmanserver
[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Search Engine","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.5","Edition":"Enterprise","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21394570