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Database can't be open from client & throwing error:- "You are not authorized to access this database"
 Technote (troubleshooting)
 
 
Problem
Customer registered a generic id & added that generic id to the ACL of the database with Manager access. But from notes client customer can't open this database while logged in with this generic id &
throwing error: "You are not authorized to access this database"
 
Diagnosing the problem
- Admin id having same access(manager) and same role as generic id can open this database from notes client.
- This database stored outside of domino data directory,directory link is being used.
- From admin id, when customer logged in , did a cntrl+O, he can see folder(directory link) in "open database" dialog box.

- Same folder(directory link) can't be seen in open database dialog box while logged in through this generic id

- That eventually tells us some restriction was there at folder level(directory link).
 
Resolving the problem
Logged on to the server with admin id via admin client & found directory link inside data folder, did update directory link, found admin id & other groups, but did not find this generic id over there.

So, added this generic id in "update link" dialog box & after that customer can open this database from notes client with this generic id
 
 
 

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Document information
 Product categories:
 Software
 Messaging Applications
 Advanced Messaging
 Lotus Domino
 Lotus Domino Server
 Operating system(s):
  Windows
 Software version:
  6.5, 6.5.1, 6.5.2, 6.5.2.1, 6.5.3, 6.5.3.1, 6.5.4, 6.5.4.1, 6.5.4.2, 6.5.4.3, 6.5.5, 6.5.5.1, 6.5.5.2, 6.5.5.3, 6.5.6, 6.5.6.1, 6.5.6.2, 6.5.6.3
 Reference #:
  1394220
 IBM Group:
 Software Group
 Modified date:
 2009-11-06

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