Three new IEA modules released for ITM versions 6.2.1 and 6.2.3 See below
IBM Tivoli Monitoring > V6.2.1 > troubleshooting > Reading agent logs, Part2: Analyzing logs for error messages and keywords see: http://ibm.co/16DNHc5
IBM Tivoli Monitoring > V6.2.3 > troubleshooting > OS agent situation debugging see: http://ibm.co/18ftxGM
IBM Tivoli Monitoring > V6.2.3 > administration > How to generate a Windows user dump see: http://ibm.co/16L3Sbf
What is IEA?
The IBM Education Assistant (IEA) integrates narrated presentations, Teach Me Demonstrations, tutorials, and resource links to help you successfully configure and use IBM software products
In detail, the information provided in IEA is role and task based to demonstrate how to accomplish "specific" tasks in your software product(s). The term coined for this is aptly named "Just in Time" training.
IEA consists of:
Presentations - technical overviews that provide background on a topic (some are audio enabled)
Teach Me Demos - guided demonstrations that show how to complete a specific task
Tutorials - step-by-step instructions to follow for completing a task
Additional reading material - links that organize product documentation, Redbooks, and white papers