Troubleshooting
Problem
Maximo allows the use of multi-tab browsers.
Symptom
Multiple sessions of Maximo lose track of their current state and may conflict with each other.
Diagnosing The Problem
Links clicked from an email might not resolve ,or perform correctly, or multiple tabs may hang, or produce inconsistent results.
Resolving The Problem
Where the property is stored and found:
In the Maximo Systems Properties application
Property Identifier:
webclient.multibrowsersupport
Property Defaults:
The default value for this property is true.
Property Purpose:
The purpose of this property is to support multi-tabbed browser and to support email links (and possibly other forms of links) that link into Maximo addresses.
Property Functionality:
When a new tab is opened, it shares session information as other tabs in the same instance. Maximo uses session information to maintain the current state of the application including current location. In order to prevent multiple tabs from interfering with each other, the application state is maintained in separate session instances. When webclient.multibrowsersupport is set to true, each tab in the browser connected to Maximo creates a new "state" session so that the state of each tab can be maintained separately while the main session remains shared across tabs.
In addition to multi tab support, the webclient.multibrowsersupport property enables links into Maximo to maintain different states. This setting prevents links in an email from overwriting the state of an existing browser window or tab when clicked.
Recommendation:
Set webclient.multibrowsersupport to true.
In the Maximo Systems Properties application
Property Identifier:
webclient.multibrowsersupport
Property Defaults:
The default value for this property is true.
Property Purpose:
The purpose of this property is to support multi-tabbed browser and to support email links (and possibly other forms of links) that link into Maximo addresses.
Property Functionality:
When a new tab is opened, it shares session information as other tabs in the same instance. Maximo uses session information to maintain the current state of the application including current location. In order to prevent multiple tabs from interfering with each other, the application state is maintained in separate session instances. When webclient.multibrowsersupport is set to true, each tab in the browser connected to Maximo creates a new "state" session so that the state of each tab can be maintained separately while the main session remains shared across tabs.
In addition to multi tab support, the webclient.multibrowsersupport property enables links into Maximo to maintain different states. This setting prevents links in an email from overwriting the state of an existing browser window or tab when clicked.
Recommendation:
Set webclient.multibrowsersupport to true.
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbR2AAK","label":"System Administration->User Interface"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5.0;7.6.0;7.6.1","Type":"MASTER"},{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"ARM Category":[{"code":"a8m500000008b3sAAA","label":"Miscellaneous Category (Portal, UI, Maximo, Install)->Misc - Maximo Base"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5.0;7.6.0;7.6.1"}]
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Document Information
Modified date:
12 November 2021
UID
swg21390179