Technote (troubleshooting)
Problem(Abstract)
The configuration for ITM it to forward events to a TEC Server.
We can see the event been generated and followed by "Send_Tec_Events" calls.
om_tec.cache is empty
All checks on TEC like "wtdumprl" shows no incoming events, the listening ports parameter "tec_recv_agent_port" in ".tec_config" has been set correctly and matches up what has been set in the om_tec.config file.
All prerequisites on TEC Server has been installed.
Symptom
No events appearing in "wtdumprl" output on the TEC server
Cause
This is working as design. When you review the om_tec.config we see
FilterMode=IN
Filter:Class=ITM_Generic;master_reset_flag='';
This means that only event with class = ITM_Generic and
master_reset_flag='' will be sent to TEC. The normal default is
FilterMode=OUT
All events generated in ITM either does not belong to that class and even if the class is ITM_Generic, the master_reset_flag is not a null value.
As such all those events got filtered out and was never sent to TEC
Resolving the problem
Change FilterMode=IN to FilterMode=OUT
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