IBM Support

IBM Cognos Content Manager cannot be started on Linux due to incorrect LD_LIBRARY_PATH environment variable setting

Troubleshooting


Problem

When automatically installing IBMl Rational Insight and Rational Insight Data Services on the same WebSpherel Application Server instance on Linux, the LD_LIBRARY_PATH environment variables is not properly configured. As a result, the IBM Cognos Content Manager component of the Rational Insight report server cannot be started.

Symptom

When automatically installing IBM Rational Insight and Rational Insight Data Services on the same WebSphere Application Server instance on Linux, the LD_LIBRARY_PATH environment variables is not properly configured. As a result, the IBM Cognos Content Manager component of the Rational Insight report server cannot be started.

Resolving The Problem

Follow these steps:

1. Open a browser and load the WebSphere administrative console URL (default is, http://localhost:9060/ibm/console)

2. Log in to the WebSphere administrative console.

3. In the navigator, expand the Servers node and click Application servers.

4. Click on the server where the Rational Insight Data Services application is deployed (the default is RationalInsightServer).

5. Under the Server Infrastructure section, expand Java and Process Management and click Process Definition.

6. Click Environment Entries and you will see two LD_LIBRARY_PATH variables similar to the following snippet:



LD_LIBRARY_PATH /opt/ibm/RationalInsight/cognos/bin:/opt/ibm/db2/V9.5/lib32
LD_LIBRARY_PATH /opt/ibm/RationalInsight/cognos/bin:/opt/ibm/RationalSDLC/clearquest/linux_x86/odbc/lib:/opt/ibm/gsk7/lib

7. Combine the values of the two variables into one. Use a colon ":" as a separator for the two values. The result should look similar to the following snippet:

LD_LIBRARY_PATH /opt/ibm/RationalInsight/cognos/bin:/opt/ibm/db2/V9.5/lib32:/opt/ibm/RationalInsight/cognos/bin:/opt/ibm/RationalSDLC/clearquest/linux_x86/odbc/lib:/opt/ibm/gsk7/lib

8. To save all the configuration changes, click the Save link.

9. While logged in as the user that started WebSphere Application Server, set the environment variable LD_LIBRARY_PATH=<Rational Insight install directory>/cognos/bin:$LD_LIBRARY_PATH in the init file of the shell. For example, if you are using the Bash shell, you will be adding the following to the end of $HOME/.bashrc

export LD_LIBRARY_PATH=<Rational Insight install directory>/cognos/bin:$LD_LIBRARY_PATH.

9. Restart WebSphere Application Server.

[{"Product":{"code":"SSRL5J","label":"Rational Insight"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF016","label":"Linux"}],"Version":"1.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21383506