Troubleshooting
Problem
IBM InfoSphere Information Server MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs).
Environment
Supports:
- InfoSphere Information Server: Versions 8.5 through Version 11.7.
- Operating systems: AIX, Solaris, Linux (RedHat and Suse), HP-UX, Windows, and Linux on IBM System z
Resolving The Problem
Collecting MustGather data early, even before opening a PMR, helps IBM customer support quickly determine the following information:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that has a known work around to reduce severity.
Gathering information
You can gather the necessary information to improve the accuracy and completeness of the data collection process. This gathering of information can be done as follows:
- Automated gathering - Use the ISALite for InfoSphere Information Server collectors (under the InfoSphere Information Server <IS_HOME>\ISALite folder) to gather all log files and other artifacts from all components. Refer to the following document for automated information gathering. http://www.ibm.com/support/docview.wss?uid=swg24022700
- Manual gathering - Contact your IBM customer support representative before you gather information as outlined in the attached MustGather for IBM InfoSphere Information Server document.
Submitting information to IBM Support After gathering the information using either method, you can submit diagnostic MustGather data to IBM automatically or manually. Please see the details in either of the methods outlined above. |
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Document Information
Modified date:
16 June 2018
UID
swg21383312