IBM Support

MustGather: Collecting logs and artifacts from InfoSphere Information Server

Troubleshooting


Problem

IBM InfoSphere Information Server MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs).

Environment

Supports:

  • InfoSphere Information Server: Versions 8.5 through Version 11.7.
  • Operating systems: AIX, Solaris, Linux (RedHat and Suse), HP-UX, Windows, and Linux on IBM System z

Resolving The Problem

Collecting MustGather data early, even before opening a PMR, helps IBM customer support quickly determine the following information:

  • Symptoms match known problems (rediscovery).
  • There is a non-defect problem that can be identified and resolved.
  • There is a defect that has a known work around to reduce severity.

Gathering information

You can gather the necessary information to improve the accuracy and completeness of the data collection process. This gathering of information can be done as follows:

  • Automated gathering - Use the ISALite for InfoSphere Information Server collectors (under the InfoSphere Information Server <IS_HOME>\ISALite folder) to gather all log files and other artifacts from all components. Refer to the following document for automated information gathering. http://www.ibm.com/support/docview.wss?uid=swg24022700

  • Manual gathering - Contact your IBM customer support representative before you gather information as outlined in the attached MustGather for IBM InfoSphere Information Server document.
    IS MustGather.htmlIS MustGather.html
    • Submitting information to IBM Support

    After gathering the information using either method, you can submit diagnostic MustGather data to IBM automatically or manually. Please see the details in either of the methods outlined above.

[{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.1.2.0;9.1.0.1;9.1;8.7.0.2;8.7.0.1;8.7;8.5.0.3;8.5.0.2;8.5.0.1;8.5;11.5.0.2;11.5.0.1;11.5;11.3.1.2;11.3.1.1;11.3.1.0;11.3;10.0;11.7","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSVSEF","label":"IBM InfoSphere DataStage"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"9.1.2.0;9.1.0.1;9.1;8.7.0.2;8.7.0.1;8.7;8.5.0.3;8.5.0.2;8.5.0.1;8.5;11.5;11.3.1.2;11.3.1.1;11.3.1.0;11.3;11.5.0.2;11.7;11.7.0.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS3GFL","label":"InfoSphere Metadata Workbench"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"9.1.2.0;9.1.0.1;9.1;8.7.0.1;8.7;8.5.0.3;8.5.0.2;8.5.0.1;8.5;11.3","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSX3EG","label":"InfoSphere FastTrack"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"11.3;11.3.1.0;8.5;8.5.0.1;8.5.0.2;8.5.0.3;8.7;8.7.0.1;9.1;9.1.0.1","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSZJLG","label":"InfoSphere Information Analyzer"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"11.3;11.3.1.0;11.3.1.1;11.3.1.2;11.5;8.5;8.5.0.1;8.5.0.2;8.5.0.3;8.7;8.7.0.1;8.7.0.2;9.1;9.1.0.1;9.1.2.0;11.5.0.1;11.5.0.2;11.7.0.0;11.7","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSZJMP","label":"InfoSphere Information Services Director"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"9.1.0.1;9.1;8.7.0.1;8.7;8.5.0.2;8.5.0.1;8.5;11.3;11.3.1;11.5;11.5.0.1;11.7","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSVSBF","label":"InfoSphere QualityStage"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"9.1.2.0;9.1.0.1;9.1;8.7.0.1;8.7;8.5.0.3;8.5.0.2;8.5.0.1;8.5;11.3.1.2;11.3.1.1;11.3;11.5;11.5.0.1;11.5.0.2","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSZJPD","label":"InfoSphere Business Glossary"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"9.1.0.1;9.1;8.7.0.2;8.7.0.1;8.7;8.5.0.3;8.5.0.2;8.5.0.1;8.5;11.3","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"9.1.2.0;9.1.0.1;9.1;8.7.0.2;8.7.0.1;8.7;8.5.0.3;8.5.0.2;8.5.0.1;8.5;11.5.0.2;11.5.0.1;11.5;11.3.1.2;11.3.1.1;11.3.1.0;11.3;11.7.0.0;11.7","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 June 2018

UID

swg21383312

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