IBM Tivoli Storage Productivity Center Flash for Version 4.1

Preventive Service Planning


Abstract

This Flash contains last-minute information and changes that could not be included in the final product documentation for IBM Tivoli Storage Productivity Center. This document also contains information about known issues.

Content

1.0 IBM Tivoli Storage Productivity Center Flash for Version 4.1

1.1 Important notice about the database migration tool
1.2 Important notice about the WebSphere Application Server
1.3 Important notice about installation
1.4 Important notice about creating SAN Volume Controller VDisks
1.5 New in IBM Tivoli Storage Productivity Center Version 4.1
1.6 Installing, upgrading, or migrating to IBM Tivoli Storage Productivity Center Version 4.1
1.7 Known limitations
1.8 Storage Optimizer limitations
1.9 Known issues in related products
1.10 Known issues
1.11 Documentation corrections

In addition to this document, you should read the following documents before using this product:

  • IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication Installation and Configuration Guide
  • IBM Tivoli Storage Productivity Center User's Guide
  • IBM Tivoli Storage Productivity Center README (on the product CD)

The Installation and Configuration Guide also contains pointers to other important documentation you will want to be familiar with, such as the DB2 and storage subsystem documentation.

The titles of the IBM Tivoli Storage Productivity Center publications are as follows:
  • IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication Installation and Configuration Guide, SC27-2337
  • IBM Tivoli Storage Productivity Center User's Guide, SC27-2338
  • IBM Tivoli Storage Productivity Center Messages, SC27-2340
  • IBM Tivoli Storage Productivity Center Command-Line Interface Reference, SC27-2339
  • IBM Tivoli Storage Productivity Center Problem Determination Guide, GC27-2342 (will be available at a later date)
  • IBM Tivoli Storage Productivity Center Workflow User's Guide, SC27-2341

Access the IBM Tivoli Storage Productivity Center Information Center here:

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp

This site contains the most recent versions of the publications in PDF and HTML formats, or both. Translated documents are also available for some products.

You must have the Adobe Acrobat Reader in order to view the PDF format of the publications. You can download the Adobe Acrobat Reader from:

http://www.adobe.com/products/acrobat/readstep2.html

1.1 Important notice about the database migration tool

If you are upgrading TotalStorage Productivity Center version 3.x to Tivoli Storage Productivity Center version 4.1, a database migration tool ( partitiontables.bat or partitiontables.sh) is provided. This tool is not required if you are doing a new installation of Tivoli Storage Productivity Center.

There is an issue with the database migration tool that is shipped with the DVD or electronic images. Do not use the database migration tool on the DVD or electronic images. Instead, download the database migration tool from this Web site:

http://www-01.ibm.com/support/docview.wss?rs=41&context=SSBSG9&dc=DB550&dc=D420&dc=DB530&dc=D410&dc=DB510&dc=D430&q1=data+migration&uid=swg24023561&loc=en_US&cs=utf-8&lang=en

1.2 Important notice about the WebSphere Application Server

Customers who have Web-based applications, including Web services applications running on WebSphere Application Server, have the risk of an attacker having the ability to display application specific files contained within the war file. In addition, there is a potential risk for customers who are using the WebSphere administrative console with administrative security disabled.

There is a WebSphere patch available #pk81387 for this issue. This patch must be applied to the following WebSphere Application Servers for Tivoli Storage Productivity Center version 4.1:



Tivoli Storage Productivity Center Device Server - 6.1.0.17, location " <TPC_install_directory>\device\apps\was\". For example, the default installation directory is C:\Program Files\IBM\TPC for Windows and /opt/IBM/TPC for UNIX and Linux.


Tivoli Integrated Portal - 6.1.0.21, location " <IBM_install_directory>\tivoli\tip\". For example, the default installation directory is C:\Program Files\IBM for Windows and /opt/IBM for UNIX and Linux.

Agent Manager - 6.1.0.5, location " <IBM_install_directory>\<agent_manager_directory>". For example, the default installation directory is C:\Program Files\IBM for Windows and /opt/IBM for UNIX and Linux.

For more information about this issue, see:

http://www-01.ibm.com/support/docview.wss?rs=638&context=SSPREK&dc=D600&uid=swg21380233&loc=en_US&cs=UTF-8&lang=en

1.3 Important notice about installation
  • When installing the Tivoli Storage Productivity Center family, both the Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication components will be installed. Canceling installation at any time during the install process will result in the uninstall of all components. For example, clicking the Cancel button during the installation of the Tivoli Storage Productivity Center for Replication component will result in the uninstallation of Tivoli Storage Productivity Center, Tivoli Integrated Portal, and Tivoli Storage Productivity Center for Replication components.
  • The Tivoli Storage Productivity Center server requires a static IP address.
  • The processor requirement on page 2, table 1 of the Installation and Configuration Guide was confusing. The processor requirement for both Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication should be:
    • For Windows or Linux: 1 x Intel Quad-Core Xeon or greater
    • For AIX: System p, Dual POWER5
  • If you have configured LDAP authentication with any Tivoli Storage Productivity Center 4.1.0 version, an upgrade to a later 4.1.0 fix pack will fail. The following error is seen during installation:



1.4 Important notice about creating SAN Volume Controller VDisks

When creating SAN Volume Controller VDisks with Tivoli Storage Productivity Center, there could be a potential issue in some cases where the SVC cache function is disabled for the VDisk. This situation can lead to performance problems for applications using the VDisks.

For more information about this issue, see fqz0_r_svc_cache.pdf below.

1.5 New in IBM Tivoli Storage Productivity Center Version 4.1

For more information about each of the features, see the Tivoli Storage Productivity Center Information Center and search for Planning for the IBM Tivoli Storage Productivity Center family. For information about how to use the features, see the Information Center.

Tivoli Storage Productivity Center 4.1 adds the following new features, functions, and enhancements:

Name change
    IBM Tivoli Storage Productivity Center V4.1 has been renamed from IBM TotalStorage Productivity Center. All user interfaces, documentation, online help, and messages have also been changed to reflect the name change.

Licensing changes
    These are the licenses available for IBM Tivoli Storage Productivity Center:
    • IBM Tivoli Storage Productivity Center Basic Edition
    • IBM Tivoli Storage Productivity Center Standard Edition
    • IBM Tivoli Storage Productivity Center for Disk
    • IBM Tivoli Storage Productivity Center for Data

    If you have an IBM TotalStorage Productivity Center for Fabric license only, you can upgrade to IBM Tivoli Storage Productivity Center Standard Edition.

    If you have an IBM TotalStorage Productivity Center for Basic Edition license only, you can upgrade to IBM Tivoli Storage Productivity Center Basic Edition, IBM Tivoli Storage Productivity Center for Disk, IBM Tivoli Storage Productivity Center for Data, or IBM Tivoli Storage Productivity Center Standard Edition.

    If you have an IBM TotalStorage Productivity Center for Data license only, you can upgrade to IBM Tivoli Storage Productivity Center for Data or IBM Tivoli Storage Productivity Center Standard Edition.

    If you have an IBM TotalStorage Productivity Center for Disk license only, you can upgrade to IBM Tivoli Storage Productivity Center for Disk, IBM Tivoli Storage Productivity Center for Data (Disk plus Data), or IBM Tivoli Storage Productivity Center Standard Edition.

    If you have an IBM TotalStorage Productivity Center Standard Edition license, you can upgrade to IBM Tivoli Storage Productivity Center Standard Edition.
Integration features
    Tivoli Storage Productivity Center provides these integration features.

    Integration of Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication

    Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication, previously separated products, are now integrated. You can start the IBM Tivoli Storage Productivity Center for Replication user interface from within the Tivoli Storage Productivity Center user interface.

    The IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication Installation and Configuration Guide also includes the installation, upgrade, and uninstallation information for IBM Tivoli Storage Productivity Center for Replication.

    This integration enables you to:
    • Start the IBM Tivoli Storage Productivity Center for Replication user interface from within the Tivoli Storage Productivity Center user interface.
    • Use the Tivoli Storage Productivity Center GUI to set up IBM Tivoli Storage Productivity Center for Replication SNMP alerts and IBM Tivoli Enterprise Console events.
    • Provide a Tivoli Storage Productivity Center superuser role that has authority over all Tivoli Storage Productivity Center commands. IBM Tivoli Storage Productivity Center for Replication includes a replication administrator role that has authority to all IBM Tivoli Storage Productivity Center for Replication commands. IBM Tivoli Storage Productivity Center for Replication will honor the Tivoli Storage Productivity Center superuser role giving the superuser role authority over all Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication commands.
Integration of Tivoli Storage Productivity Center and IBM Tivoli Integrated Portal
    Tivoli Integrated Portal is a standards-based architecture for Web administration. The installation of Tivoli Integrated Portal is required to enable single sign-on for Tivoli Storage Productivity Center.

    Single sign-on is an authentication process that enables you to enter one user ID and password to access multiple applications. Single sign-on integrates with the launch in context feature to enable you to move smoothly from one application to a specific location in a second application.
Launch in context feature
    The launch in context feature enables you to access external applications from the Tivoli Storage Productivity Center GUI. Element managers are the most prevalent external applications that use the launch in context feature. An element manager is usually the vendor-specific software that is used to administer a particular storage device. The launch in context feature provides starting points in the Tivoli Storage Productivity Center GUI so you can click a button or select a menu item to start an element manager.

    When you install Tivoli Storage Productivity Center, Tivoli Integrated Portal, and Tivoli Storage Productivity Center for Replication, the components are automatically configured to use launch in context. You can access Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication from the Tivoli Integrated Portal GUI and you can access Tivoli Storage Productivity Center for Replication from the Tivoli Storage Productivity Center GUI.

    There are three levels of launch in context ability:

    Simple launch
      This level exists in TotalStorage Productivity Center 3.3.2. Tivoli Storage Productivity Center discovers basic information about the device and the management of the device.
    Launch with parameters
      You can specify additional parameters in the URL or command-line interface when starting an application. The parameters that are passed enable you to navigate to a particular panel or state of the application that was started. You can also identify objects to operate on and possibly provide values to use in the operation.
    Launch with single sign-on
      You can enhance the launch in context feature to include single sign-on. Single sign-on can be used when an external application can perform authentication against the same user repository as Tivoli Storage Productivity Center. A directory that is Lightweight Directory Access Protocol (LDAP) compliant is a common example of such a user repository.

      External applications that do not include the WebSphere Application Server (WAS), require the authentication service that is provided by Tivoli Integrated Portal. For example, the element manager for IBM System Storage DS8000, DS8000 Storage Manager, uses the authentication service to handle launch in context with single sign-on from the Tivoli Storage Productivity Center GUI.
Single sign-on
    Single sign-on is an authentication process that enables you to enter one user ID and password to access multiple applications. Single sign-on enables you to access:
    • Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication from the Tivoli Integrated Portal GUI.
    • Tivoli Storage Productivity Center for Replication from the Tivoli Storage Productivity Center GUI.
    • External applications such as element managers from the Tivoli Storage Productivity Center GUI.

    The single sign-on feature requires a centralized user and group repository, such as an LDAP-compliant directory, that all participating applications can access.

    Tivoli Storage Productivity Center uses Lightweight Third Party Authentication (LTPA) tokens to pass the user information between applications. To use LTPA tokens for single sign-on, each participating application must possess the same set of keys to encode and decode the user information contained in the token. As an additional security feature, the LTPA tokens expire after a determined amount of time. When the tokens expire, you must re-enter your user ID and password information.

    If you select operating system authentication, then the use of the single sign-on feature is limited. Operating system authentication does not support single sign-on for element managers, even when the element manager is installed on the same machine as Tivoli Storage Productivity Center.
Storage Resource agents
    Tivoli Storage Productivity Center now supports Storage Resource agents on Microsoft Windows, AIX, and Linux. The Storage Resource agent probe is equivalent to the information that is collected by probes using the Data agent.

    The Storage Resource agents do not require the Agent Manager and can be deployed to other systems using the Tivoli Storage Productivity Center GUI on the server system.

    You can use the following functions:
    • Asset reports (including HBA)
    • Capacity reports
    • Subsystem to host storage correlation including multipathing information
    • Topology and Data Path explorer functions

    This support does not include file system scans, NAS discovery or topology, zoning and zone control functions or subsystem device driver configuration. You can still use the Data agent and Fabric agent for this information.
SQL access to Tivoli Storage Productivity Center database
    Tivoli Storage Productivity Center will provide a set of DB2 views that represent key information that has been collected by monitoring jobs and stored in the database repository. A view is a way of describing data that exists in one or more tables within the database repository. It does not contain data but, instead, is a stored set of SQL commands that define a subset of rows and columns in the base tables.
    You can use the Structured Query Language (SQL) to retrieve the information from the views and create reports using your own tools, such as Business Intelligence and Reporting Tools (BIRT) or Microsoft Excel. Other applications can also use these views to gather and import information that is collected by Tivoli Storage Productivity Center.

    For more information about the SQL views, see http://www-01.ibm.com/support/docview.wss?uid=swg27014383.
    The following categories of views will contain information collected by Tivoli Storage Productivity Center:

    Storage entity views
      These views include information about the properties of the entity. For example, the name, capacity, freespace, and so forth for a storage subsystem.
    Entities defined by Tivoli Storage Productivity Center
      These entities include Data agents, Fabric agents, Storage Resource agents, alert log, Tivoli Storage Productivity Center server, computer groups, storage subsystem groups, file system groups, storage resource groups, and so forth.
    Aggregated views
      These views provide summary information for the database history, data in a database instance, and the Data agent file system.
    Reporting views
      These views combine several different entities in one view for a report.
    Rollup views
      These views include rollup report information from the master and subordinate Tivoli Storage Productivity Center servers, Data agents, Fabric agents, Storage Resource agents, host cluster data, computer group, host, database computer groups, fabric SAN assets, switch assets, storage subsystem group, storage subsystems, and Tivoli Storage Productivity Center for Databases.
Storage Optimizer
    The Storage Optimizer is a tool to help you analyze your storage networks to identify hot spots or bottlenecks, plan for storage growth, improve performance, and help develop storage migration or storage consolidation plans. Using the data in the Tivoli Storage Productivity Center database, the Storage Optimizer enables you to create an analysis report and an optimization report. The analysis report analyzes your data storage environment and recommends changes to improve your environment. Based on the analysis report, the optimization report includes storage migration or storage consolidation recommendations.

    The Storage Optimizer supports these devices and applications:
    • Enterprise Storage Server 800
    • DS4800, DS4300
    • DS6000
    • DS8100, DS8300
    • SAN Volume Controller 3.1 and 4.1 (product 2145)

    This feature requires an IBM Tivoli Storage Productivity Center Standard Edition license.
Storage resource groups
    Storage resource groups are new objects provided to help storage administrators plan, monitor, and report on the managed environment.
    A storage resource group is a set of entities managed by Tivoli Storage Productivity Center. These entities can be servers, switches, storage subsystems, fabrics, storage pools, and storage volumes. Storage resource groups can be a group of heterogeneous objects and can also contain other storage resource groups without any connectivity.
    Policies for provisioning (volume creation and selection, workload profiles, zoning and multipathing configuration) can be specified and associated with storage resource groups. These policies are used by the SAN Planner to populate default settings.
    Storage resource groups are used primarily for planning functions but is also available with the Tivoli Storage Productivity Center Basic Edition license. With the basic license, you can create and view storage resource groups in the topology. With the Standard Edition license, the planner function is enabled and you can use storage resource groups as input.
    Storage resource groups also work with these profiles:
    Workload profiles
      Describes the requirements that define the performance characteristics of newly provisioned capacity.
    Provisioning profiles
      Describes the requirements such as total capacity, number of volumes, Redundant Array of Independent Disks (RAID) level, volume name prefix, multipathing options, zoning options, and so forth.
IBM General Parallel File System
    Tivoli Storage Productivity Center supports the monitoring of the IBM General Parallel File System (GPFS) 3.2 on AIX. GPFS provides access to critical file data. GPFS also provides concurrent high-speed file access to applications that are running on multiple nodes of an AIX cluster, a Linux cluster, or a heterogeneous cluster of AIX and Linux nodes. In addition to providing file storage capabilities, GPFS provides storage management, information life-cycle tools, centralized administration and allows for shared access to file systems from remote GPFS clusters.
Installation changes
    IBM Tivoli Storage Productivity Center for Replication
      The IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication Installation and Configuration Guide also includes the installation, upgrade, and uninstallation information for IBM Tivoli Storage Productivity Center for Replication. IBM Tivoli Storage Productivity Center for Replication is now installed with IBM Tivoli Storage Productivity Center.
    IBM DB2 Database for Linux, UNIX , and Windows
      Tivoli Storage Productivity Center supports DB2 9.1 or DB2 9.5.

      DB2 8.2 is no longer supported. If you are using DB2 8.2, you can migrate to DB2 9.5.

      If you are using DB2 9.1, you can use the same database. If you are a new installation, install DB2 9.5.
    Installation of IBM Tivoli Integrated Portal
      Tivoli Storage Productivity Center now installs IBM Tivoli Integrated Portal along with Tivoli Storage Productivity Center.
    Embedded WebSphere 6.1 and JRE 1.5
      The Device server is upgraded to run under Embedded WebSphere 6.1 (from Embedded WebSphere 6.0.2). The Data server, GUI, and CLI is upgraded to use JRE version 1.5. InstallShield uses JRE 1.5 during the installation and uninstallation process when Tivoli Storage Productivity Center is installed using the disk1 image. The image to perform local agent installations uses JRE version 1.4.2.
    Silent installation
      Tivoli Storage Productivity Center, IBM Tivoli Storage Productivity Center for Replication, and Tivoli Integrated Portal do not support silent installation. Silent installation of Data agents and Fabric agents is still supported.
New device and application support
      IBM System Storage DS8000 4.2
        This release supports DS8000 4.2 with these additional items:
        • Storage pool striping
        • Dynamic volume expansion
        • Internet Protocol Version 6 (IPv6)
        • Redundant Array of Independent Disks (RAID 6)
        • Variable logically partitioned mode (LPARs)
        • Space-efficient FlashCopy
      IBM System Storage SAN Volume Controller 4.3.1
        This release supports SAN Volume Controller 4.3.1 with these additional items:
        • Embedded CIM agent
        • 64-bit logical block address (LBA) for the back end array
        • 2 TB virtual disks (VDisks) and managed disks (MDisks)

      Microsoft SQL Server 2005 and Microsoft SQL Server 2008 databases
        Tivoli Storage Productivity Center can now monitor the Microsoft SQL Server 2005 and Microsoft SQL Server 2008 databases. You must configure Microsoft SQL Server before you can monitor the database. For information about configuration, see the Information Center. Search for Configuring Microsoft SQL Server 2005 or 2008.
      EMC PowerPath
        With Tivoli Storage Productivity Center, you can now use EMC PowerPath storage systems like CLARiiON and Symmetrix. Using these storage systems, you can discover host volume information and display detailed information for the volume for capacity planning purposes. Connection reports can show the connectivity from the host to the storage subsystems.

        EMC PowerPath version 4.0 or later is supported.
      Network Appliance (NetApp)
        With Tivoli Storage Productivity Center, you can use the Network Appliance SMI-S agent to support block storage devices. The SMI-S agent supports the SMI-S 1.2 array profile.
      IBM XIV Storage System
        Important: The XIV Storage System information provided in the Tivoli Storage Productivity Center 4.1 documentation is only for planning purposes until the supported XIV Storage System software is available. Tivoli Storage Productivity Center support is targeted for the XIV Storage System 10.1 software release. A flash will be issued when Tivoli Storage Productivity Center support for XIV Storage System is available.

        XIV Storage System will have an embedded CIM agent that Tivoli Storage Productivity Center will use to run discovery and probe jobs.

        You will be able to start the XIV Storage System GUI from within Tivoli Storage Productivity Center if the GUI is installed on the same system as the Tivoli Storage Productivity Center GUI. The XIV Storage System GUI will be supported on Windows and Linux.

        Both the Data agent and Storage Resource agent will support XIV Storage System.
      Multipath subsystem device drivers
        Tivoli Storage Productivity Center supports these subsystem device drivers (SDD):
        • AIX SDD
        • Windows SDD
        • Windows SDD DSM
        • Linux SDD
        • HP SDD
        • Solaris SDD
        • Novell SDD (reporting only)
        • AIX SDD PCM
        • Linux DM_Multipath

      IBM System Storage N Series Gateway servers
        IBM Tivoli Storage Productivity Center supports IBM System Storage N Series Gateway servers as Other NAS. This support allows you to monitor and report on file systems through the Windows CIFS or UNIX NFS shares that are accessible to the scan or probe jobs for the Data agent. No backend storage information such as controllers, disks, and logical volumes is collected or reported.
High-Availability Cluster Multi-Processing
    This release provides additional support for High-Availability Cluster Multi-Processing version 5.5.
Tivoli Enterprise Portal
    A Universal Agent for Tivoli Storage Productivity Center that utilizes a set of Tivoli Storage Productivity Center Web services calls to gather information and provide results files that will display enhanced information such as job status and Tivoli Storage Productivity Center status in the IBM Tivoli Integrated Portal.
Terminology
    The Tivoli Storage Productivity Center documentation uses the term "storage subsystem" and the Tivoli Storage Productivity Center for Replication documentation uses the term "storage system". Both terms refer to the devices used for storage management.
1.6 Installing, upgrading, or migrating to IBM Tivoli Storage Productivity Center Version 4.1
    When installing, upgrading, or migrating to IBM Tivoli Storage Productivity Center Version 4.1, follow the instructions in IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication Installation and Configuration Guide.
1.7 Known limitations

This section lists known limitations when using Tivoli Storage Productivity Center.

Hitachi Data Systems CIMOM limitation
    The correlation between LUNs created on virtual storage with the virtual disks that those LUNs are created on cannot be displayed because of a CIMOM limitation. However the correlation of LUNs created on local storage of the virtualizer and the local disks is supported. All reports that show this correlation and also reports correlating host assigned LUNs with virtual disks will contain only local storage LUNs.
36143
    38553
      A fabric probe fails for a Brocade fabric when an SMI-S Agent is managing the fabric.

      Possible Cause: A non-standard FA_HOST exists in the zoning configuration.

      FA (Fabric Assist) Zone is an old legacy feature and discontinued starting from the Brocade FOS 5.3 release. This was originally designed, like Brocade QuickLoop, to allow new customers with legacy non-FC capable equipment to take advantage of FC zoning capabilities. Commands to create and modify FA Zones and QuickLoops were subsequently dropped from the Brocade switch CLI. The Brocade switch CLI cfgshow command would still passively recognize such features if they were created from older legacy switches in the fabric.

      The Brocade SMI-S Agent will return exceptions while discovering zone configurations which would contain FA_HOST as members.

      To identify if you have FA_HOSTs as members, run the Brocade switch cfgshow command and look for WWN members with brackets around them, such as: H{210000E08B841E1B}

      Follow these steps to work around this issue:
      1. Telnet to the switch.
      2. Delete the alias or zone containing the FA_HOST using the Brocade switch alidelete command or zonedelete command, respectively.
      3. Save the configuration changes using the cfgsave command and enable the same using the cfgenable command.
    43565
      There is no online help (F1 function) available for the panels related to Network Appliance Quotas in the Policy Management section of Data Manager. Information about how to enforce these quotas is available in the IBM Tivoli Storage Productivity Center User's Guide and Information Center. See "Using Network Appliance Quotas" under Enforcing storage policies > Managing storage policies section of these publications for more information about Network Appliance Quotas.
    43945
      The Volume planner may not reuse an existing unassigned volume on ESS storage subsystems even if the "Use existing unassigned volumes (if available)" option is selected. The Volume planner creates a new volume instead of reusing an existing one.
    1.8 Storage Optimizer limitations
    • DS8000 storage pools that reside on a single rank: In the current implementation, the analysis report might show hard disk utilization that is less than what it should have predicted. The report might show hard disk utilization that is significantly higher than the host adapter, device adapter, and controller which indicates that the bottleneck is in the hard disks. However, the hard disk utilization is still lower than it should be for storage pools on single ranks.

      1.9 Known issues in related products

      This section describes known issues that are in products that Tivoli Storage Productivity Center interfaces with. These issues might or might not be fixed at some later time.

      31421, APAR 60012
        After you upgrade the agents remotely, the version.txt files are inconsistent in the <TPC_install_directory>> and the <TPC_install_directory>\ca\subagents\TPC\Data\ directories.
      38425
        The lssvc command only shows Tivoli Storage Productivity Center as a single agent instead of two separate agents - TPC_data and TPC_fabric.
      38522.NF
        For existing passwords, you can enter invalid passwords. The first eight characters are correct and the remaining characters are incorrect. The CIMOM just validates the first eight characters of the password and disregards the remaining characters.

        A partial fix was made and the CIMOM no longer allows users to create a new password greater than eight characters.
      38847
        Tivoli Storage Productivity Center zone control can overwrite zoning changes that were made by another user through another tool. This problem can occur for fabrics of any switch vendor. Be sure that other users are not configuring zoning changes when Tivoli Storage Productivity Center's zone control feature is used. A warning message to users is provided to let users know that they do not have a fabric-wide session lock. Also, the Brocade tools alert the user that another session is in progress for Brocade fabrics.
      39654
        If you have an Inter-Switch Link (ISL) configured as a G-Port, and the ISL breaks or disables the G-Port, you might not be properly notified of a fabric segmentation. This can also happen with a fabric merge.

        Ensure that all ISL ports for a McDATA fabric are properly set to an E-Port rather than a G-Port.


      39810
        When using a Brocade switch, and you upgrade the switch firmware of a non-poxy switch, the switch firmware is not updated in the Tivoli Storage Productivity Center topology. To work around this issue, restart your Brocade SMI-S agent, or remove and re-add the proxy switch from the SMI-S agent.
      39849
        Performance monitoring and fabric probes have random failures for McDATA fabrics.

        For performance monitoring, there is no work around. For fabric probes, use the in-band fabric agent and out-of-band fabric agent set up to redundantly collect topology information.

      42959
        Installing Tivoli Storage Productivity Center on a Windows operating system using a drive name or alias with non-English alphanumeric characters can cause a failure when the Tivoli Integrated Portal deployment engine is run. This is because the deployment engine does not recognize a non-English character. Change the system drive names or alias names to use English-based alphanumeric characters. Avoid using special characters such as @, #, $, and so forth.
      1.10 Known issues

      IC59331
        When you add a VMware data source in Tivoli Storage Productivity Center, you need a user ID that has permission to browse through the data stores on VMware. Tivoli Storage Productivity Center needs to browse through the data stores to collect information from the ESX Servers. However the "Read Only" role as defined by VMware does not allow Tivoli Storage Productivity Center to browse the data stores. You can use the "Virtual Machine Power User" role as a choice if you do not want to use the Administrator role, or you can create a custom role with the required permissions.

        To check what user role you have for VMware, follow these steps:
        1. Connect a VI client to the ESX Server or VirtualCenter (whichever is used as the data source). Click on the ESX Server and go to the Summary tab. Select a data source, right-click on the data source and select Browse, to confirm that the browse permission is working correctly.
        2. Connect the VI client to the data source with the admin role, go to the Permission tab and determine if the role name is used for the user.
        3. Open the Permissions view, select that role, then right-click and select the Edit role. See what permissions are checked. Expand the check groups to find the specific ones.

        For more information about VMware user roles, see http://www.vmware.com/pdf/vi3_vc_roles.pdf.

      IC60242
        For DS4xxx (FAStT) storage subsystems there is no difference between "free" and "hot spare" disk drives. This column shows the capacity of the free disk drives, which are not in a pool. This includes the capacity of hot spare disks for that DS4xxx (FAStT) storage subsystem.

      AIX 35588
        There is a rounding of the volume capacity information shown for an ESS or DS6000 system (capacity is reported as base 2 versus base 10).
      3650 2
        Tivoli Storage Productivity Center for Replication on Red Hat Linux version 5 requires the 32-bit version of the shared library libXp.so.6, which is available on the Red Hat installation media /Server/libXp-1.0.0.8-1.el5.i386.

      38196

        The documentation and online help for the Disk/Volume Groups reports available in Data Manager do not indicate the volume managers that are supported by Tivoli Storage Productivity Center. These reports display information about disk and volume groups that were created using the following volume managers:
        • Veritas Volume Manager on Sun Solaris
        • Veritas Volume Manager on HP-UX
        • AIX® Logical Volume Manager (LVM)
        • HP-UX Logical Volume Manager
      38700
        On Windows, press the Alt key and drag the mouse pointer on the topology viewer canvas to move objects around in the topology viewer. However, for Linux and AIX users, you cannot use this method to move objects in the topology viewer.
      39181
        There are a number of default ports that you must open through a firewall before installing IBM® Tivoli® Storage Productivity Center. Review the following information before installing the Data server and Device server:
        • If you select the default port (9550) for the Device server during installation, the following ports are also used: 9551, 9552, 9556, 9557. These ports must be open. If you use a port other than the default port for the Device sever, make sure that port and the ports above it are available for use. For example, if N represents the open port you want to use, ensure that ports N+1, N+2, N+6, and N+7 are open as well (for example, if you select 9570, then the following ports must be open as well: 9571, 9572, 9576, 9577).
        • You must select different ports for the Data server and Device server. For example, if N is the Device server port and Z the Data server port, make sure that N+1, N+2, N+6 and N+7 are not the same ports as Z and Z+10.
        • The WebSphere® Application Server uses the following default ports: 9043, 9060, 9353, 5060, 5061.

        See http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/topic/com.ibm.tpc_V41.doc/fqz0_r_planning_tcpip_ports.html for more information about planning for ports.
      39590
        The SAN Planner job status shows a failed status because of a status time-out. The task actually completes successfully on the agent.
      39736
        A minor typographical error is in the tpctool help in the Hungarian language. The Hungarian word for "Device Server" has an additional suffix "t".
      39787
        The port type of a switch port might be displayed as an E-port rather than a G-port. This has been observed on a McDATA fabric where the ISL (inter switch link) ports are configured as G-ports ("unknown" port type) but are considered by the fabric to be E-ports (switch-to-switch ports) because they are used for an ISL. If the fabric is segmented, the port type will continue to be displayed as an E-port until the next fabric probe is run.

        Work around: Run a fabric probe, which causes the correct port type to be persisted.


      39800
        The Tivoli Storage Productivity Center user interface, Repocopy tool, and DB2 data movement utilities might lock up or perform poorly when you attempt to move data from the database repository while running discovery, probe, scan, and performance monitor jobs at the same time. Use the Repocopy tool or DB2 data movement utilities to migrate data in the database repository during times when discovery, probe, scan, and performance monitoring jobs are not running or are scheduled to run.
      39813
        The way the SDD controllers are displayed in the asset tree and topology viewer for MSCS CRGs is inconsistent with the way they are reported for nodes or HACMP CRGs.
      39860
        Information is collected from more agents than is required. This does not affect the output.
      40013_2
        You cannot install Tivoli Storage Productivity Center using a user name of "LocalSystem." Use a different name when installing Tivoli Storage Productivity Center.
      40171.NF
        After deleting one node from one cluster and adding it to a second cluster, the existing probe definitions appear OK in Tivoli Storage Productivity Center. However, when running a probe or scan for the second cluster, the logs for the node that now belongs to the second cluster do not appear.
      40180
        Some display issues might occur when you use the launch-in-context feature in a Web browser URL to start the IBM Tivoli Storage Productivity Center user interface on a Windows computer. To avoid these issues, configure the javaws executable that is included with IBM Tivoli Storage Productivity Center as the launching program for .jnlp files.

        Complete the following steps to perform this task.

        Note: Performing these steps will set the javaws file that is included with the IBM Tivoli Storage Productivity Center installation as the default executable for all Java Web Start applications on a computer. If you want to use a different JRE or JDK for other Java Web Start applications that are installed on the computer, do not perform these steps.


        1. Start Windows Explorer from the Windows desktop. For example, Start > All Programs > Accessories > Windows Explorer.
        2. Select Tools > Folder Options from the menu bar. The Folder Options window appears.
        3. Click the File Types tab.
        4. Locate and select JNLP JNLP File in the Registered file types list box.
        5. Click Change. The Open With window appears.
        6. Select javaws.exe or Java WebStart Executable from the Programs list box. If this option does not appear, do this:
        a. Click Browse. The Open With window opens.
        b. Locate and select the javaws.exe file located in the Java 1.4.2 installation folder. For example, c:\Program Files\IBM\Java142\jre\javaws\javaws.exe.
        c. Click Open. The Open With window is displayed again.
        7. Click Ok. The Folder Options window appears again.
        8. Click Close.
        9. Start the IBM Tivoli Storage Productivity Center user interface through a Web browser.

      40195
        The number of files and folder are incorrect in the following Data Manager report. Data Manager > Reporting > Usage > Files > File Summary > By Cluster.
      40452
        The Manufacturer column in a report is "Unknown" for the Data agent that is installed on Linux on IBM System z. This issue is caused by a missing CPINT driver. Check the directory /usr/sbin/ for the cpint_load file. If this file is missing, check your Linux 390 package for the missing file. This file is distributed with the operating system. You can also download a cpint tar file from http://linuxvm.org/Patches/index.html. The tar file includes a readme file with instructions about compiling and installing cpint.

      40697
        The information about HBAs is incorrect in the following report: IBM Tivoli Storage Productivity Center > Topology > Computers. There are some missing HBAs.
      41679.NF.NF

        SNMP Trap alerts that are triggered by replication alerts ( Replication Manager > Alerting > Replication Alerts) do not display in the Tivoli NetView SNMP console. To work around this issue, use a different application that receives traps (for example, Trap Receiver) to view SNMP alerts that are triggered by replication alerts.
      41817
        This issue is for the IBM TS1120 or 3592 Model J1A, E05, E06 (corresponding to JAG1, JAG2 or JAG3) tape drive. For more information about the tape drives, see http://www.ibm.com/support/docview.wss?rs=1139&context=STCXRGL&dc=DA400&uid=ssg1S7001467&loc=en_US&cs=utf-8&lang=en.

        For JAG1, JAG2, and JAG3 type drives, there will be two FCPorts per drive. Currently, only one port out of two is shown in Topology > L2:TapeLibrary per each drive because the Node ID cannot be retrieved correctly for all the ports. The other ports not displayed under L2:Tape Library can be found under the Topology --> Other category.

      42116
        With Red Hat Enterprise Linux version 5, and SuSE Linux Enterprise Server version 10, there are no SDD drivers provided by IBM.
      42339
        The online help for Alerting > <alert log> does not reflect the updates to the GUI columns for Tivoli Storage Productivity Center for Replication connection status. Several columns have been added.
        The possible values in the connection status are:
        • Active
        • Failed
        • Status Unavailable

        The "Status Unavailable" appears if an unknown error occurs when trying to test the connection to the Tivoli Storage Productivity Center for Replication server.

        These are the corrective actions to take when the Tivoli Storage Productivity Center for Replication server connection test fails:

        • Confirm that the Tivoli Storage Productivity Center for Replication server is up.
        • Confirm that the Tivoli Storage Productivity Center for Replication server is running on the Tivoli Storage Productivity Center for Replication server port.
      42403.NF
        When you click Data Manager > Reporting>Asset > by Computer> <computer_name> > Conrollers, the Qlogic controller is seen as <NULL>.

        When you click Topology > Computers at L2:Computer View, the disks coming from the various volumes assigned to the host appear in the Controller: <NULL> box. In the Topology, after selecting the computer and selecting Open Data Path explorer, the following message is displayed:

        Return Code: 0
        Message: No available DataPath for selected entities.

        You need to install the Qlogic HBA with driver version: 8.01.07-k7 (in-distro driver).

      42595
        The wrong number of tables are reported by Tivoli Storage Productivity Center from a Microsoft SQL 2005 database. Starting with Microsoft SQL 2005, the system tables are no longer available in the Management Studio Graphical User Interface. System data is now stored in hidden “resource” tables, which can only be accessed directly by the server itself. Tivoli Storage Productivity Center is able to access these tables and provide information about them, even if the user can no longer see them.
      42631
        A database-tablespace alert is not triggered for a database. A database-tablespace alert should be triggered when the following conditions occur:
        • A table has less than a KB, MB, or GB
        • A table is dropped
        To get accurate alert information, here is an example of steps to follow for a Microsoft SQL Server database:

        1. Add the Microsoft SQL Server license.
        2. Create a Microsoft SQL database.
        3. Create tables in the database.
        4. Create a Database-Tablespace group. Click Data Manager for Databases > Monitoring > Group > Databases-Tablespaces. Select the databases you want to include in this group. Save the information and close the window.
        5. Create a table group. Click Data Manager for Databases > Monitoring > Group > Table. Select tables by instance or instances by tables. Click the New Instance button. Make sure you specify the following information:
        • Database
        • Table creator
        • Table name
        The resulting table entry should have the following format:
        <database_name>.dbo.<table_name>
        6. Create a Database-Tablespace alert. Click Data Manager for Databases > Monitoring > Alerting > Database-Tablespace Alerts. Make sure you select the SQL/Server RDBMS type and the Database dropped condition. Make sure you select the correct Database-Tablespace Group in the left pane (the one you created in step 4).
        7. Create a table alert. Click Data Manager for Databases > Monitoring > Alerting > Table Alerts. Make sure you select the SQL/Server RDBMS type and the Table dropped condition and the correct Table Group from the left pane (the one you created in step 5).
        8. Run a probe on All Instances.
        9. Run a scan by selecting the correct Database-Tablespace and Table Groups (the ones created in steps 4 and 5).
        10. Drop a database or table (one of those belonging to the groups you created).
        11. Rerun the probe and then the scan.
        12. The alerts should be triggered correctly.
      42652.NF
        A batch report entry will show that the job is still running in the case where a Data agent no longer exists for the job run. Restart the agent and rerun the report.
      43028
        Tivoli Integrated Portal authorization is failing with the LDAP repository. You cannot logon to Tivoli Integrated Portal with a non-Tivoli Storage Productivity Center administrative user. To resolve this issue, restart the Tivoli Integrated Portal server.
      43049
        Pressing F1 in any of the Capacity Reports for the SQL/Server: Data Manager for Databases > Reporting > Capacity > SQL/Server will open the Welcome page of the online help.
        Also, this is happening when trying to open the online help (pressing F1) for all the reports under:
        • Data Manager for Databases > Reporting > Capacity > Oracle > Total Instance Storage
        • Data Manager for Databases > Reporting > Capacity > Sysbase > Total Instance Storage
        The capacity reports for the UDB are opening the Capacity Reporting Overview page (it should open the specific page on each report):
        • Data Manager for Databases > Reporting > Capacity > UDB > Total Instance Storage
        • Data Manager for Databases > Reporting > Capacity > UDB > Container Used Space
        • Data Manager for Databases > Reporting > Capacity > UDB > Container Free Space
      43129.NF.NF
        The index size is 0 in Data Manager for Databases reports. The index size seems to be computed correctly when the tables have only clustered indexes or both clustered and non-clustered indexes. The algorithm is not valid if the tables have only non-clustered indexes.
      43387
        This issue is about using the Ctrl + s keyboard shortcut to save a job. If you save a job (for example, for a probe, scan, ping, or batch report) by clicking the save (disk) icon in the tool bar or by selecting Save from the File menu, the time you entered in the Run Once at or Run Repeatedly fields on the When to run panel is the time at which the job runs.

        However, if you save the job using the shortcut keys Ctrl + s, the time that is saved on the When to Run panel is the current system time, not the time that you entered in the Run Once at or Run Repeatedly fields.

        To ensure that the correct time is saved when you use Ctrl +s, after you specify a time for the job to run, press the Tab key or move the mouse pointer over the save icon and then press Ctrl + s.

      43562.NF
        The Data server does not start and gives a license check error. Specify a lower level for tracing or disable the trace completely.
      43608
        Incorrect font is used for Simplified Chinese. This applies to Windows only.

        There is an issue with Java 1.5 that causes the wrong font to be displayed when Simpliefied Chinese is selected as the Regional Setting in Windows. Use the following instructions to work around this issue. Only take these steps on a system where the Tivoli Storage Productivity Center GUI needs to display in Simplified Chinese.

        You must edit the tpc.bat file. Go to the following directory: C:\Program Files\IBM\TPC\gui. Follow these steps:

        1. Save a copy of the original tpc.bat file as tpc.bat.org.
        2. Open the tpc.bat file with notepad.exe.
        3. Locate the two lines that begin with “START.” These lines are located near the bottom of the file. You must change both of these lines. An additional command option is required. Add this option:
          -Dfile.encoding=GBK
          The beginning of each line will change from looking like this:
          START javaw -mx256M -Djava.net.preferIPv4Stack=false
          To looking like this:
          START javaw -mx256M -Dfile.encoding=GBK -Djava.net.preferIPv4Stack=false …

        4. Save the tpc.bat file.
        5. Start the Tivoli Storage Productivity Center GUI.
      43675
        This occurs when the performance monitor starts close to the hour (within a few seconds of the full hour), and the CIM agent returns performance data with timestamps in one hour and other data that have timestamps in the next hour. Restart the performance monitor job.
      43738
        The Configuration History component stops working after multiple snapshots. To work around this issue, keep fewer snapshots.
      43808
        There is a potential for gaps in the performance monitor history because of the timeout while the performance monitor was trying to find a job to run the required requests. The problem is likely to occur for DS8000 if a large number of volumes (greater than 20 volumes or higher) is created while a performance monitor job is running at the same time. To work around this issue, do not create a large number of volumes at the same time that the performance monitor job is running.
      43812
        The active zone set is not synchronized with the inactive zone set. The user could unintentionally add zoning to an inactive zone set. An inactive copy of the active zone set is not synchronized with the active copy of their active zone set. You can check the zone sets by using the Fabric Manager GUI panel or by using the switch element managers.
      43861
        You cannot create LDAP users and groups in Tivoli Integrated Portal. To resolve this issue, use your LDAP tools to create users or groups in LDAP.
      44041
        The wrong format is displayed for .xls and .pdf reports in Tivoli Common Report. The column headings might run together in the report but you can run the report as HTML and the columns will be displayed properly.
      44105
        The refresh does not work after a report is imported from Tivoli Common Report into Tivoli Integrated Portal. The Tivoli Common Reports will not displayed until the next login into Tivoli Integrated Portal if the user deleted the default Tivoli Common Report tree node. To resolve this issue, relog into Tivoli Integrated Portal.
      44194
        When you double-click on storage, switches or computers in the topology viewer, you see this error message:
        GUI8331E: Your token has expired. Not able to get the launch-in-context
        menus. The only option is to hit OK button. Unable to launch switches or
        storage from L0 views. Unable to launch computers from L1 views.

        Check to see if you have two entries in the element manager table with the same IP address. If so, delete the invalid element manager.
      44226
        You see this error message when configuring zoning for Brocade:
        BrocadeApiScanner.exe encountered a problem and needed to close.
        Use the Brocade CIM agent instead of configuring the out-of-band Fabric agent for Brocade zoning.
      44245
        The online help should document the various Tivoli Storage Productivity Center for Replication connection states and what needs to be checked or done to get to the "Active" state.
      44250
        The XIV Storage System disk and volume alerts are not displayed in the topology viewer. To work around this issue, view the alerts in the Tivoli Storage Productivity Center alert log.
      44253
        After restarting Tivoli Integrated Portal, the Windows services does not allow you to start and stop the Tivoli Integrated Portal service from the Window services window. To resolve this issue, use the WebSphere commands:
        startServer.bat
        stopServer.bat

      44286
        The San Planner job fails with a return code of 10007. The volume assignment fails if there is an issue with the CIM agent during the SAN Planner job run.
      44294
        This issue pertains to using keyboard shortcuts on Linux. When running the Tivoli Storage Productivity Center user interface on a Linux computer, some keyboard shortcuts (for example, the Tab, Enter, and spacebar keys) might not work properly when opening and navigating dialog boxes. This limitation occurs when a dialog box does not have the correct focus. To work around this issue, close the dialog box on which you encountered the problem and use the mouse button to reopen it. You can then use the keyboard shortcuts to navigate its content.
      44306
        After uninstalling Tivoli® Storage Productivity Center, you might be unable to deselect components during a custom re-installation. This topic provides information on how to clean up an uninstallation so you can deselect components when re-installing Tivoli Storage Productivity Center.

        To deselect components when installing Tivoli Storage Productivity Center on a computer where those components were previously uninstalled, follow the instructions below.

        To clean up the installation registry on UNIX, delete the following directory:
        • For AIX, delete IBM-TPC: /usr/lib/objrepos/InstallShield/Universal/IBM-TPC
        • For Linux, delete IBM-TPC: /root/InstallShield/Universal/IBM-TPC

        To clean up an uninstallation on Windows, complete the following tasks:
        • Go to C:\Document and Settings\TSRMsrv1 and delete all existing TSRMsrv1 folders.
        • Go to C:\Program Files\Common Files\InstallShield\Universal\IBM-TPC and delete IBM-TPC.
        • Delete the Tivoli Storage Productivity Center installation location directory: C:\Program Files\IBM\TPC. Delete Tivoli Storage Productivity Center.
        • Remove the Common agent entry from the following directory: C:\Program Files\Tivoli\. Delete the ep.reg file and ep.bak (if this exists).
        • Remove the Tivoli Storage Productivity Center folder from the Start menu: C:\Documents and Settings\All Users\Start Menu\Programs\. Delete Tivoli Storage Productivity Center.

        Note: You cannot delete the installation directory if there are Tivoli Storage Productivity Center components installed. You must uninstall all the components before attempting to delete the installation directory.

      44329
        Online help needs to be updated for information about Tivoli Storage Productivity Center for Replication alerts. Not all alerts are issued within 15 minutes. User needs to understand how frequently Tivoli Storage Productivity Center for Replication alerts are sent to Tivoli Storage Productivity Center.
      44342
        Silent Data agent install from VNC on some machines hang. This appears to be a VNC configuration issue. Use ssh/putty instead of VNC.
      44355
        You cannot get Data Path Explorer to work with devices attached to the Red Hat Linux 5.1 system. (with Emulex HBA card). This is not an issue on SuSE or Red Hat Linux 4.0 or 5.0, AIX, or Windows.
      44371
        The launch in context menus will show up only when the user right-clicks on a selected (highlighted) row. If the user right-clicks on any other row, the fixed menu will show up, without launch in context menus. Right-click on the selected row to get the launch in context menu.
      44374
        You get the following error message when you probe all the hypervisors:
        3/3/09 5:06:54 PM BTAVM2018E IBM Tivoli Storage Productivity Center
        can't connect to the data source (null).

        This message is incorrect.
      44375
        The Agent Manager will not install with DB2 9.5 fix pack 3 on Windows 2003. The Agent Manager will not install if an old IBMCMDB is on the file system. To resolve this issue, clean up the DB2 environment.
      44382
        The Agent Manager installation failed connecting to a DB2 64-bit Agent Manager. The Agent Manager will not install on a UNIX system using the 64-bit version of DB2 unless the installation path is manually entered. To resolve this issue, enter the correct path.
      44386
        Tivoli Storage Productivity Center for Replication loses the role mappings when reconfigured to use LDAP repository (expect for the administrator user) when a user selects the "Require SSL communications" check box in Tivoli Integrated Portal. To resolve this issue, the administrator user will have to log into Tivoli Storage Productivity Center for Replication and recreate the user role mappings that they want to use.
      44395
        When a Fabric agent is installed on the same machine as IBM Tivoli Integrated Portal, and the IBM Tivoli Storage Productivity Center. and the IBM Tivoli Storage Productivity Center GUI is uninstalled, the GUI is unregistered from IBM Tivoli Integrated Portal. To work around this issue, start the installation wizard and select Register Launch Information with Other Applications.
      44411
        The storage subsystem probes fail after an upgrade. Rerun the probe job.
      44427
        The response time for the Fabric > Port Connections System Report has increased in the Tivoli Storage Productivity Center 4.1 environment with a 50 GB database.
      44430
        The online help for the storage optimizer states: "If you do not specify a time interval, the Storage Optimizer collects data for the past 60 days." However, there is no way to "not" select a date interval.
      44436
        When you try to open the Replication Manager tab in the IBM Tivoli Storage Productivity Center GUI, it does not open.

        If IBM Tivoli Storage Productivity Center is running on Linux or AIX, and a system reboot has taken place, IBM Tivoli Integrated Portal will not restart automatically. IBM Tivoli Integrated Portal needs to be restarted after a system reboot.


      44438
        You do not see the fabric configuration jobs unless you click refresh job list from the job node's pop-up menu. To work around this issue, click refresh job list from the job node's pop-up menu.
      44442
        When you experience a 100% read cache hit workload, the storage optimizer displays invalid HDD metrics. To work around this issue, analyze a different period of time when the read cache workload is not displaying 100%.
      44445
        The description of the Consumed File System Space column in Tivoli Storage Productivity Center reports has been updated with information about VMware computers. The following text has been added to the column description that appears in the online help:

        The value that appears in the TOTAL row for the Consumed File System Space column represents the difference between the TOTAL values in the File System Space and Available File System Space columns. If the calculated value for the TOTAL row is negative, the column displays 0.

        Note: The TOTAL row does not add the used space coming from VMware computers. See the VMware capacity reports topic in the Planning chapter of the IBM Tivoli Storage Productivity Center Installation and Configuration Guide for information about how filesystem and disk capacity are calculated in this report for VMware computers. This topic is also available in the Planning section of the IBM Tivoli Storage Productivity Center Information Center.

        The Consumed File System Space column appears in the following reports:
        • Rollup Reports > TPC Server Storage Space reports: File System Space, Consumed File System Space, Available File System Space
        • Data Manager > TPC-wide Storage Space reports: File System Space, Consumed File System Space, Available File System Space
      44456
        The serial number shown in the topology viewer does not show the internal NetApp serial number.
      44461
        The zone configuration failed with message BTAZC0023E/BTAZC0310E. Run another probe for the fabric before you attempt to make zone changes for the fabric through Tivoli Storage Productivity Center. A device changing state often should not be a common occurrence in a customer environment
      44482
        Duplicate rows are displayed showing the same performance data and the same array identifier in the By Array performance report for 8–disk DS6000 arrays. Ignore the extraneous rows.
      44488
        The report for Data Manager for Databases groups is not accurate. When you expand Data Manager for Databases > Reporting > Usage > SQL/Server > Users > Group by Username/Group by Resource > by Database Group, the report contains all the groups available in Tivoli Storage Productivity Center, even though there is only one group that should appear. Only the relevant groups should appear in the report.
      44491
        The Zone tab is not showing all the zones. Use other views of the zoning information. The data in the database is correct.
      44493
        The job status displays the wrong values for jobs that are running when an agent is stopped (Windows domain, N Series Gateway servers, and SAN File System discovery jobs display as failed).
      44496
        The probe log displays an exception code: SQLCODE:-803.
      44498
        The L2 Subsystem view shows the number of correlated disks for the subsystem in the summary panel for Device, but when the Device panel is opened, it shows these correlated disks as "Identified Computer Disks“ which is incorrect. Ignore the label.
      44508
        There is a Tivoli Integrated Portal error when you maximize the Tivoli Storage Productivity Center page on Internet Explorer 7. To resolve this issue, do not maximize the Tivoli Storage Productivity Center page.
      44515
        The Storage Optimizer does not support solid state drives (SSDs) at this time. Subsystems that contain solid state drives might produce unexpected results in the Storage Optimizer heat maps. Storage Optimizer analysis of subsystems containing solid state drives should be avoided until support is available.
      44516
        RPM for SSD disks shows as 65000. SSD disks should not have any RPM (because there are no moving parts). Ignore the wrong value.
      44517
        The Device Adapter utilization might be projected to be lower than it actually is. This could produce recommendations to move volumes into the afflicted pool when it potentially should not. This problem occurs only when generating a 100% sequential read workload with large transfer sizes. Validate bottlenecks by interpreting data from the performance monitor reports.
      44523
        When running the lsarray -dev command for an EMC storage subsystem, the number of Tivoli Storage Productivity Center storage arrays do not agree with the EMC Navisphere program.
        Tivoli Storage Productivity Center reports subsystem entities based on the SMI-S standard model. The SMI-S standard defines different types of storage pools available for volume creation. The storage pool within the SMI-S model might also be represented as a pool within the SMI-S model.
        The EMC CIM agents report several additional pools to report on other configuration details from the EMC system
        44524
          The performance monitor samples frequency is about 15 minutes when it is set to 5 minutes. The performance monitor data is not collected at 5 minute intervals as expected.
        44546
          Data Path Explorer does not work for storage resource groups in a Windows Cluster when the clustered disks are connected to the host through two HBAs which are connected to two different switches.
        44548
          The Storage Optimizer HDD utilization might be projected to be lower than it actually is. Validate bottlenecks by interpreting data from the performance monitor reports.
        44550
          Cannot install a Storage Resource agent on a path without a drive letter (for example, C:). Install the agent using a different path.
        44555
          Can install a Data Agent on an unsupported operating system.
        44568
          Upgrading a Storage Resource agent to a Data agent left Storage Resource agent files behind. Manually remove the Storage Resource agent files before upgrading the agent.
        44569
          SVCs do not show as enabled for Tivoli Storage Productivity Center for Replication when the cluster ID and alias ID are not identical. The cluster ID and alias ID are usually the same.
        44573
          Volumes assigned to a host are counted twice with the same "HBA Port WWN“ .for a host having a dual port HBA adapter installed but only one port is active.
        44582
          A Storage Resource agent probe identifies the rootvg volume group as a Veritas volume group on a Virtual I/O LPAR in the Reporting > Asset > By Computer > Computer Name > Volume Groups > rootvg panel. Ignore the incorrect type.
        44588
          You cannot specify that the SAN Planner suggest pools when generating a plan. You have to manually select a pool before generating a plan or rely on the planner to select the pool as part of the plan.
        44600
          You see intermittent exceptions in the probe log for a DS4000. Rerun the probe job.
        44629
          The Storage Optimizer does not filter out pools and volumes that are missing.
        44746
          The Tivoli Storage Productivity Center universal agent is found on the disk1 image of Tivoli Storage Productivity Center. The agent is in the /tools directory.
        45013
          The help panel for the Data Manager > Asset > System-wide > Storage Subsystems report indicates that external back-end storage for TagmaStore subsystems is not included in the calculation for the Number of Disks column. This is incorrect. External back-end disks for TagmaStore subsystems are calculated in the value for Number of Disks.
        46462
          The Tivoli Storage Productivity Center installation program is unable to run in graphical mode on Red Hat Enterprise Linux AS Version 4 and 5 or SUSE Linux Enterprise Server version 9 and 10. You must install a Linux RPM package on these operating systems. For more information, see http://www-01.ibm.com/support/docview.wss?uid=swg21303823.
          1.11 Documentation corrections

          For information about documentation corrections, double-click doc_corrections_v41.pdf below.

          doc_corrections_v41.pdf

          fqz0_r_svc_cache.pdf


          Cross reference information
          Segment Product Component Platform Version Edition
          Storage Management Tivoli Storage Productivity Center for Disk Not Applicable AIX, Linux, Windows 4.1 All Editions
          Storage Management Tivoli Storage Productivity Center for Replication Not Applicable AIX, Linux, Windows 4.1 All Editions
          Storage Management Tivoli Storage Productivity Center Standard Edition Not Applicable AIX, Linux, Windows 4.1 All Editions
          Storage Management Tivoli Storage Productivity Center Basic Edition Not Applicable AIX, Linux, Windows 4.1 All Editions

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          Document information


          More support for:

          Tivoli Storage Productivity Center for Data

          Software version:

          4.1

          Operating system(s):

          AIX, Linux, Windows

          Software edition:

          All Editions

          Reference #:

          1383263

          Modified date:

          2013-08-13

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