PDFs will not open in IBM FileNet Capture Professional

Technote (troubleshooting)


This document applies only to the following language version(s):

English

Problem(Abstract)

PDFs will not open in FileNet Capture after installing Adobe Acrobat Professional 8.0.

Cause

Issue caused by having Adobe Acrobat Professional 8.0 and Adobe Reader 8.0 installed on the same machine.

Although users can install Adobe Acrobat 8.0.x or Adobe Reader 8.0 on a computer that contains an installation of previous Acrobat versions, it is not recommended. Acrobat 8.0.x Professional and Acrobat 8.0.x Standard use the Acrobat 8.0.x version of PDFMaker and Adobe PDF printer. When two or more versions of Acrobat are installed on the same computer, removing one version of Acrobat may disable functionality.

If two versions of Acrobat are installed on the same computer, only the Acrobat 8.0.x version of PDFMaker and Adobe PDF printer will be used, although conflicts may occurs if multiple version PDFMaker files are attempting to load.

When multiple versions of Acrobat exist on a machine, the running version will be used to display PDF files regardless of the preferences.

Note: Adobe Technical Support does not recommend having multiple versions of Acrobat or Adobe Reader installed on the same machine. Acrobat and Adobe Reader have numerous components that have similar functionality and can cause conflicts on a machine. The most prevalent among these conflicts involves the plug-ins for rendering PDF files in the browser, PDFMaker inside of Office Applications, and the Adobe PDF printer.


Environment

Adobe Acrobat Professional 8.0/Adobe Reader 8.0

Resolving the problem

Removing previous versions of Acrobat or Adobe Reader after installing a more recent version can disable functionality. Repair the current version of Acrobat after removing the previous version. If the repair process does not restore all functionality, reinstall the current version.

Product Alias/Synonym

pdf adobe

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Document information


More support for:

FileNet Capture
Capture Professional

Software version:

5.2

Operating system(s):

Windows

Software edition:

Professional

Reference #:

1383231

Modified date:

2013-06-17

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