Unable to connect to Change Management Server or Rational Web Platform when using CCRC with SSL redirection enabled

Technote (troubleshooting)


Problem(Abstract)

The administrator follows the steps in the ClearCase Administration help to force processing of non-SSL (Secure Socket Layer) requests as SSL requests on Change Management (CM) Server or Rational Web Platform (RWP). Then, the administrator or another user tries to connect to CM Server (ClearCase versions 7.1 and above) or RWP (ClearCase versions earlier than 7.1) with a non-SSL URL by using the ClearCase Remote Client (CCRC).
Result: The user is unable to connect to CM Server or RWP by using CCRC.

Symptom

The user is unable to connect to CM Server or RWP by using the ClearCase Remote Client.

Cause

The ClearCase Remote Client does not support URL redirection.

Resolving the problem

You must use an SSL URL when using the ClearClase Remote Client. There are no known workarounds to enable SSL redirection with CCRC.

Cross Reference information
Segment Product Component Platform Version Edition
Software Development Rational ClearCase CM Server
Software Development Rational ClearCase ClearCase Remote Client (CCRC)
Software Development Rational ClearCase Rational Web Platform (RWP)

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Document information


More support for:

Rational ClearCase
ClearCase Remote Client

Software version:

7.0.1, 7.0.1.1, 7.1, 7.1.0.1

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1383150

Modified date:

2009-04-17

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