CMLauncher.exe access is denied when opening Rational Change homepage

Technote (troubleshooting)


Problem(Abstract)

When a user browses to an IBM Rational Change homepage, an error message is displayed: java.io.FilenotfoundException C:\Documents&Settings\ibm\Local..\temp\CMLauncher.exe (Access is denied).

Symptom

The following message is displayed when a user browses to a Homepage:

java.io.FilenotfoundException C:\Documents&Settings\ibm\Local..\temp\CMLauncher.exe (Access is denied)



Cause

Java may not be installed or accessible.

Environment

Microsoft Windows Change Installation where multiple home pages are defined.

Diagnosing the problem

The error may have different paths than what is noted above but will have CMLauncher.exe and (Access is denied). The command "java -version" from the users command line will likely fail.

Resolving the problem

  • The system may need java installed.

  • The user may be able to click "OK" on the message and following a few more attempts may be able to get to the desired home page. A restart of the client system machine may update the version of Java noting "updating Java applets" resolving the issue for the next attempt.

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Document information


More support for:

Rational Change
General Information

Software version:

5.0, 5.1, 5.2, 5.3

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1383099

Modified date:

2012-12-26

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