When a user browses to an IBM Rational Change homepage, an error message is displayed: java.io.FilenotfoundException C:\Documents&Settings\ibm\Local..\temp\CMLauncher.exe (Access is denied).
The following message is displayed when a user browses to a Homepage:
java.io.FilenotfoundException C:\Documents&Settings\ibm\Local..\temp\CMLauncher.exe (Access is denied)
Java may not be installed or accessible.
Microsoft Windows Change Installation where multiple home pages are defined.
Diagnosing the problem
The error may have different paths than what is noted above but will have CMLauncher.exe and (Access is denied). The command "java -version" from the users command line will likely fail.
Resolving the problem
- The system may need java installed.
- The user may be able to click "OK" on the message and following a few more attempts may be able to get to the desired home page. A restart of the client system machine may update the version of Java noting "updating Java applets" resolving the issue for the next attempt.