WebSphere Information Integrator Content Edition installation fails

Technote (troubleshooting)


Problem(Abstract)

When installing a WebSphere Information Integrator Content Edition version or a fix pack, the installation fails with the message:
'Errors occurred during the installation - null'

Symptom

The installation log reports errors like the following:

(Dec 19, 2008 8:26:35 AM), Install, com.installshield.product.actions.UninstallerJVMResolution, dbg.jvm, resolved to the current jvm file: null with JVM_HOME = null
(Dec 19, 2008 8:26:35 AM), Install, com.installshield.product.service.product.PureJavaProductServiceImpl$Installer, err, java.lang.NullPointerException
STACK_TRACE: 21
java.lang.NullPointerException
at com.installshield.product.service.registry.PureJavaRegistryServiceImpl.getSoftwareObjectKeysWithParent(Unknown Source)
at com.installshield.product.service.registry.PureJavaRegistryServiceImpl.updateSoftwareObjectKeyVersion(Unknown Source)
at com.installshield.product.service.registry.PureJavaRegistryServiceImpl.updateSoftwareObject(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:64)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:615)
at com.installshield.wizard.service.LocalImplementorProxy.invoke(Unknown Source)
at com.installshield.wizard.service.AbstractService.invokeImpl(Unknown Source)
at com.installshield.product.service.registry.GenericRegistryService.updateSoftwareObject(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.addToVPD(PureJavaProductServiceImpl.java:7670)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.checkInstalledVersion(PureJavaProductServiceImpl.java:7625)
at com.installshield.product.service.product.InstallableObjectVisitor.visitSoftwareObject(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBean(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:7199)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:5358)
at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
at java.lang.Thread.run(Thread.java:797)

Cause

This problem is due to corruption of the InstallShield registry.

Resolving the problem

The vpd.script file under the InstallShield vpd registry needs to be reviewed for corruption. Any left over entries from a prior installation of WebSphere Information Integrator Content Edition need to removed. Please contact IBM support for further assistance.

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Document information


More support for:

WebSphere Information Integrator Content Edition
Installation

Software version:

8.3, 8.4, 8.5

Operating system(s):

AIX, HP-UX, RedHat Enterprise Linux AS, Solaris, SuSe Linux, Windows 2003

Reference #:

1382610

Modified date:

2013-01-22

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