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Sametime 8.0.2 Telephony: Click "x" button of call status window does not end call
 Technote (troubleshooting)
 
Problem(Abstract)
When a call is active (that is, two parties or more) and a participant clicks the 'X' button in the upper-right-hand corner to end the call, a pop-up appears with two options: "Close window, don't hang up" and "Close window, hang up." If you select "Close window, hang up", the call is not hung up, and the call status is not changed in the other call window(s).
 
Symptom
The call is not disconnected.
 
Environment
Sametime 8.0.2 only
 
Resolving the problem
This issue has been reported to Quality Engineering as SPR# TPAE7N8JDH. As a workaround, you can use the new "Leave call" button to end a call successfully. To determine if a hotfix (test fix) is available, open a service request with IBM Support.
 
 
 

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Document information
 Product categories:
 Software
 Organizational Productivity, Portals & Collaboration
 Real-time & Team Collaboration
 Lotus Sametime
 Audio/Voice chat
 Operating system(s):
  Windows
 Software version:
  8.0.2
 Software edition:
  Standard
 Reference #:
  1381424
 IBM Group:
 Software Group
 Modified date:
 2009-04-14

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