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Sametime 8.0.2 Telephony: Callee might appear twice in three-party call

 Technote (troubleshooting)
 
Problem(Abstract)
In some scenarios, a person in a three-way call might appear two times in the call status window.
 
Environment
Only the Lotus Sametime 8.0.2 client displays this issue.
 
Resolving the problem
This issue has been reported to Quality Engineering as SPR# TPAE7NHJ8F. Open a service request with IBM Support to request a hotfix (test fix) that is available to correct this problem.

This problem occurs only in Click2Call situations when the Sametime client creates a call with a third-party PBX. It does not happen using the native VoIP voice chat. In situations where "list view" is
used instead of "image view" on the UI preferences, and an n-way call is initiated from the Sametime client, the second participant to accept is listed twice in the third participant's call roster.

The roster is correct in the other two call windows.

 
 
 

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Document information
 Product categories:
 Software
 Organizational Productivity, Portals & Collaboration
 Real-time & Team Collaboration
 Lotus Sametime
 Audio/Voice chat
 Operating system(s):
  Windows
 Software version:
  8.0.2
 Software edition:
  Standard
 Reference #:
  1381422
 IBM Group:
 Software Group
 Modified date:
 2009-04-14

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