Uninstallation of the Tivoli Storage Manager reporting and monitoring feature is unsuccessful on a Windows system

Technote (troubleshooting)


Problem(Abstract)

When uninstalling the reporting and monitoring feature on a Windows system, the uninstall wizard says it has uninstalled all of the components, but not all of the IBM Tivoli Monitoring components are removed.

Symptom

After running the wizard to uninstall the Tivoli Storage Manager reporting and monitoring feature, IBM Tivoli Monitoring still appears in the Windows Add or Remove Programs list.


Cause

On a Windows system, you must stop all agents from the Tivoli Enterprise Monitoring Server (TEMS) before starting the wizard to uninstall the reporting and monitoring feature.

Resolving the problem


To stop the agents and finish the uninstallation of the reporting and monitoring feature, complete the following steps:

1. Go to Start-->Programs-->IBM Tivoli Monitoring-->Manage Tivoli Enterprise Monitoring Services

2. In the Manage Tivoli Enterprise Monitoring Services window, double-click on the agents that are started (running) to stop them. If the toolbar is enabled, you can also click on the green light to stop the agents.

3. If you already ran the wizard to uninstall the reporting and monitoring feature, and the wizard failed to remove IBM Tivoli Monitoring, after stopping the agents use the Windows Add or Remove Programs tool to remove IBM Tivoli Monitoring (Control Panel-->Add or Remove Programs).

4. If the Add or Remove Programs tool fails to remove the IBM Tivoli Monitoring product, reboot your system and try to remove the IBM Tivoli Monitoring product again. If the reporting and monitoring feature is no longer in the list of installed programs, complete the following steps to remove the individual components:
    a. Select IBM Tivoli Monitoring for storage.
    b. Select Change/Remove and follow the prompts to remove it.
    c. Select IBM Tivoli Monitoring, to remove the reporting and monitoring server
    d. Select Change/Remove and follow the prompts to remove it.
    e. Select DB2
    f. Select Change/Remove and follow the prompts to remove it.

      Attention: By removing these DB2 files, you remove any database data and all of the files stored under this directory
    g. Remove the deployment engine and its database by completing the following steps:
      i. Open a command prompt: Start → Run → Cmd
      ii. Change directories: cd C:\Program Files\IBM\common\acsi\jre\bin
      iii. Run the following command: ..\..\bin\si_inst.bat -r -f
    h. Remove the installation directory. For example: C:\IBM.
    i. Remove the C:\Program Files\IBM\common\acsi directory.
    j. Reboot your system.

Product Alias/Synonym

TSM

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Document information


More support for:

Tivoli Storage Manager
Server

Software version:

6.1, 6.2, 6.3

Operating system(s):

Windows

Reference #:

1380537

Modified date:

2012-01-04

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