(Version 5.5.3 and earlier) FastBack should not be used to back up Exchange 2007 CCR or LCR Implementations

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Abstract

If FastBack is used to back up Exchange 2007 CCR or LCR implementations, it is possible that either the secondary copy of the Exchange DB could get out of synch with the primary copy or data base logs may be improperly truncated after a snapshot.

Content

It has recently been reported that the support in FastBack (Version 5.5.3 and earlier) does not always register backups correctly or truncate logs correctly when doing snapshots of Exchange 2007 databases in a Clustered Continuous Replication (CCR) or Local Continuous Replication (LCR) environment.
As a result, it is possible that either the secondary copy of the Exchange DB could get out of synch with the primary copy or data base logs may be improperly truncated after a snapshot.

Who is Affected: FastBack customers (Version 5.5.3 and earlier) using Exchange 2007 with LCR or CCR activated.

Recommendation: Use the procedure documented in the attachment below until a fix is available. Alternatively, wait for the resolution of APARs IC59771 and IC59773. These two APARs are actively being worked on and engineering estimates that an efix will be available before mid-April 2009. A permanent fix will be available before the end of April 2009.

Update: IBM Tivoli Storage Manager FastBack 5.5.3.1 includes a fix for IC59771 and IC59773.

To download Tivoli Storage Manager FastBack 5.5.3.1, complete the following steps:

    1. Go to the IBM Support Fix Central Web site at http://www.ibm.com/support/fixcentral.
    2. For Product Group, select Tivoli. Click Continue.
    3. For Product, select IBM Tivoli Storage Manager FastBack. Click Continue.
    4. For Installed Version, select the version you have installed. Click Continue.
    5. For Platform, select Windows. Click Continue.
    6. Sign in using your IBM ID and password.
    7. On the Identify Fixes window, select Browse fixes.
    8. From the list of fixes, select All. Do not select the checkbox for Do not show fixes that change my installed version. Click Continue.
    9. Select Fix Pack: 5.5.3.1-TIV-FBMFB-FP001.zip. Click Continue.

The ZIP file includes a readme file that explains how to install the software package.


Exchange ccr lcr Snapshot procedure for Fastback.doc





Cross reference information
Segment Product Component Platform Version Edition
Storage Management Tivoli Storage Manager FastBack Center Windows 5.5 All Editions
Storage Management Tivoli Storage Manager FastBack for Microsoft Exchange Windows 5.5 All Editions

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Document information


More support for:

Tivoli Storage Manager FastBack

Software version:

5.5

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1378418

Modified date:

2010-02-11

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