Unable to log in to Rational Quality Manager

Technote (troubleshooting)


Problem(Abstract)

This technote explains how to resolve the problem with logging in to IBM Rational Quality Manager (RQM).

Symptom

When accessing Rational Quality Manager using Microsoft Internet Explorer (IE) 7.0, the browser may hang at the login dialog even with correct credentials.

Note that after many failed attempts, users will eventually be able to log in. The issue is only observed in IE7, not in FireFox.


Resolving the problem

As a workaround, log in with Jazz admin URL (https://<host:port>/jazz/admin), then re-enter the RQM URL to bypass the RQM login screen.


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Document information


More support for:

Rational Quality Manager
RQM Server

Software version:

1.0, 1.0.0.1, 1.0.0.2, 1.0.1

Operating system(s):

Linux, Windows

Reference #:

1377866

Modified date:

2010-10-27

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