Opening Rational product on remote computer results in FLEXlm licensing errors

Technote (troubleshooting)


Problem(Abstract)

Attempts to start an IBM Rational product on a remote computer result in errors "FLEXlm Error - 103, Terminal Server remote client not allowed."; "FLEXlm error -5 No such feature exists." and "FLEXlm error -15 Cannot connect to license server".

Symptom

Steps to reproduce:

  1. Connect to remote computer through Remote Desktop, a Terminal Server client, or another remote control software.
  2. Start Rational product.

Expected result: Rational product run with no error.

Actual result: Error messages appear.

The full error message is as follows:

Failed to check out a key for Robot:
FLEXlm Error - 103, Terminal Server remote client not allowed.
FLEXlm Error - 15, Cannot connect to license server.

Failed to check out a key for Test Studio:
FLEXlm Error - 5, No such feature exists.
FLEXlm Error - 15, Cannot connect to license server.


image


Note: The error message may vary depending on the Rational product.


Cause

The error might occur when the remote computer has an Authorized User (AU) license (formerly called a node-locked license) for the Rational product. The License Key Administrator of the remote computer, where you installed the Rational product, tries to connect to a license server. However, the Rational product only works with a floating license, when you control that computer remotely. In other words, the Rational product starts only if it discovers a floating license on a license server.

Resolving the problem

You have two options to resolve the problem.

  • Solution #1:

    Run the Rational product locally with the AU license.

  • Solution #2:

    Run the Rational product remotely with a floating license.
    To purchase a floating license, you need to contact your IBM sales representative.

Rate this page:

(0 users)Average rating

Document information


More support for:

Rational License Key Server
FLEXlm

Software version:

7.0, 7.0.0.1, 7.0.0.2, 7.0.1, 7.0.1.1, 7.1, 7.5, 8.0

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1376635

Modified date:

2009-04-17

Translate my page

Machine Translation

Content navigation