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Unable to find ccsconfig.xml

Technote (troubleshooting)


Not able to find Cognos Office Connection file- ccsconfig.xml


Client has Cognos 8 . This file exists in CRN only.


Cognos 8

Resolving the problem

Cognos Office connection is installed as part of Cognos8 and the ccsconfig.xml is not available in Cognos8 because COC is installed along with Cognos8 whereas for CRN, COC has to be installed separate and the ccsconfig.xml file exists in WEBINF directory.

Related information

KB-1014172. - CSS-ERR message troubleshooting tips.

Cross reference information
Segment Product Component Platform Version Edition
Business Analytics Cognos ReportNet Cognos Office Connection

Historical Number


Document information

More support for: Cognos 8 Go!
Cognos 8 Go! Office

Software version: Cognos 8 Go! Office 8.1, Cognos Office Connection 1.0

Operating system(s): Windows

Reference #: 1374985

Modified date: 12 September 2014