IBM Support

How to stop the file BIBusTKServerMain_*.dmp from being created

Troubleshooting


Problem

The BI Bus dump file is generated when there is a hardware exception in the BIBus. This is the core dump file on Windows, and logging of this type is switched on by default since Cognos 8 MR2. Note that the root cause should be investigated, before merely turning off this type of logging. When there are a lot of dump (*.dmp) files created, then clearly something else is going wrong somewhere.

Symptom

Various error messages, but all result in a file created with the file name:

BIBusTKServerMain_seh_###_####.dmp in Windows
core in UNIX
core.processid in Linux

Cause

Core dump files are created when there is a serious problem such as an unhandled exception or when an IBM Cognos 8 process terminates abnormally. Quite often this could be due to a defect in the product but not always. Like core files in UNIX environments, these will only occur when a low-level system error occurs, so by turning this off you may be ignoring a problem.

Core dump files are big and are usually the size of Java at the time the dump file was created. For this reason you may want to disable the creation of them until such time that you need to identify and debug an issue.

Resolving The Problem

Steps to Turn Off Core File Creation for IBM Cognos 8.1 MR1

  1. On the server where IBM Cognos 8 is installed, open the rsvpproperties.xml file from the c8_location\configuration directory.
  2. Change the Win32StructuredExceptionHandling property to 0 (zero) so that it reads <property>Win32StructuredExceptionHandling</property><value type="long">0</value>
  3. Save the file.

Steps to Turn Off Core File Creation for IBM Cognos 8.1 MR2 and Later Versions
  1. On the server where IBM Cognos 8 is installed, open the cclWin32SEHConfig.xml file from the c8_location\configuration directory.
  2. In the configuration element, change the value of the environment variable setting to 0 (zero) so that it reads <env_var name="CCL_HWE_ABORT" value="0"/>
  3. Save the file

See attached screenshot

1372276.zip

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4.1;8.4;8.3","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Analysis Studio","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Cognos Connection","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Data Manager","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Event Studio","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Install and Config","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Report Studio","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Security","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SUNSET","label":"PRODUCT REMOVED"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"ReportNet","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Composite Information Server","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}}]

Historical Number

1023444

Document Information

Modified date:
28 November 2022

UID

swg21372276