Technote (troubleshooting)
Problem(Abstract)
Clicking the "Download Testcase Archive" link within Cognos Upgrade Manager results in an error.
Symptom
HTTP Status 500 -
The server encountered an internal error () that prevented it from fulfilling this request.
exception
com.cognos.um.exception.UmRuntimeException: com.cognos.um.exception.UmException: Invalid path for file download.
Cause
The test case archive function has not been enabled in Cognos Upgrade Manager.
Environment
Cognos 8.3 Upgrade Manager
Resolving the problem
Enable the Test Case archive function in Cognos Upgrade Manager.
Steps:You must modify two files before Upgrade Manager's test case archive function can work. You must also modify these files in the target environment.
1. On the computer where Cognos 8 is installed, navigate to the install_location\configuration directory.
3. Using a text editor, open rsvpproperties.xml.sample..
3. Locate the RecordingsEnabled property.
This property exists as a comment in the file.
4. For the line <!--<property>RecordingsEnabled</property>, delete !--.
5. For the line <value type="long">0</value>-->, change the value 0 to 2 and delete --.
6. Save the file as rsvpproperties.xml.
7. Navigate to the install_location\webapps\p2pd\WEB-INF\services directory.
8. Open reportservice.xml.
9. Locate the process_shutdown_timeout_ms parameter.
10. Change the value of this parameter to 1000.
11. Save the file.
12. Restart the Cognos 8 service.
Related information
Cognos 8 Upgrade Manager User Guide - Page 15 - Enable the Test Case Archive Function http://support.cognos.com/supported/docs/en/c8_bi_upgmngr/8.3/ug_upgr_mngr.pdf
| Segment | Product | Component | Platform | Version | Edition |
|---|---|---|---|---|---|
| Business Analytics | Cognos Business Intelligence | Upgrade Manager | Windows | 8.3 |
Historical Number
1038566
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