Technote (troubleshooting)
Problem(Abstract)
Fresh installation and configuration of Cognos 8 against Oracle 10G. Unable to 'test' Content Store settings and getting the following error message when starting Content Store.
..\<Cognos8>\configuration\schemas\content\oracle\dbInitTest_oracle.sql managed to execute without errors.
Symptom
CM-CFG-5029 Content Manager is unable to determine whether the content store is initialized.
ORA-06552: PL/SQL: Compilation unit analysis terminated
ORA-06553: PLS-553: character set name is not recognized
Cause
Unicode was not defined correctly for the particular Database.
Environment
Oracle 10.2 as Content Store
Resolving the problem
Make sure you setup the Database with the following settings,
1. NLS_CHARACTERSET=AL32UTF8
2. NLS_NCHAR_CHARACTERSET=AL16UTF16
Steps:1. Select * from NLS_DATABASE_PARAMETERS
2. Check that NLS_CHARACTERSET and NLS_NCHAR_CHARACTERSET are both set to the above.
NOTE: In some cases, the database may have been created using a different character set, and was then manually modified to match the above character set. If this is the case, and you are still getting the above error, recreate the database with the correct character set from the outset.
Related information
See Java Garbage Management on http://support.cognos.com/supported/tti/public/docs/cognos_pp_performance_java_garbage_collection.pdf?lid=cognos_pp_performance_java_garbage_collection. Shows how to capture Oracle JDBC logs.
Historical Number
1030764
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