Troubleshooting
Problem
By default, when I.T. administrator installs the Controller Excel link file "ClientAdmin.msi", it installs to the following folder: C:\Program Files\Cognos\ccr Customer would like to install it to a different folder/path. How can they do this?
Symptom
n/a
Resolving The Problem
Run the install routine from a command prompt, and use the "COGNOSDIR=" and "DOTNETDIR=" parameters.
Steps:
TIP:
- There are several different Controller client MSI files. Make sure you have chosen the type most relevant to your needs
- For more information, see separate IBM Technote #1371088.
- To automatically distribute the Add-in for Excel remotely to the Cognos 8 Controller client computers, run the ClientAdmin.msi file (on those Cognos 8 Controller client computers) via third-party deployment tools (such as Active Directory or Patchlink).
- Obtain a copy of "ClientAdmin.msi". TIP: By default, this is located on the application server here: <c8_location>\webcontent\ccr
- Logon to the client device as a Windows administrator
- Copy the ClientAdmin.msi file to a location on the client device (e.g. into C:\TEMP)
- Open a command prompt and change directory to where you copied the ClientAdmin.msi file (e.g. cd C:\TEMP)
- Run the following command:
- msiexec /i ClientAdmin.Msi COGNOSDIR=c:\foldername DOTNETDIR=c:\foldername
NOTE: instead of 'c:\foldername' enter the path you wish to install to.
Related Information
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Product Synonym
C8
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Document Information
Modified date:
15 June 2018
UID
swg21366543