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New Metric Package Wizard Fails with Error: CMM-SYS-5999, CM-REQ-4192, CM-REQ-4230

Technote (troubleshooting)


When creating a new metric package, the initialization completes successfully, but clicking on the Finish button on the last step of the New Metric Package Wizard results in an error.


CMM-SYS-5999 The Metrics Management Service encountered an internal error.

Exception com.cognos.pogo.bibus.SoapFaultException
at com.cognos.pogo.bibus.BIBusCommand.handleResponse(
at com.cognos.pogo.bibus.BIBusCommand.execute(
at com.cognos.cpms.cmm.CreatePackage.sendCommandToCM(
at com.cognos.cpms.cmm.CreatePackage.CreatePackageObject(
at com.cognos.alp.worker.AbstractWorker.executeJavaCall(
at com.cognos.alp.worker.AbstractWorker.executeCall(
at com.cognos.alp.worker.AbstractWorker.executeRelatedCall(
at com.cognos.alp.worker.AbstractWorker.executeCalls(
at com.cognos.alp.worker.DefaultWorker.doPerform(
at com.cognos.alp.worker.AbstractWorker.perform(
at com.cognos.alp.control.Alp.executeWorker(
at com.cognos.alp.control.Alp.executePage(
at com.cognos.alp.control.Alp.service(
at com.cognos.cpms.dispatcher.DispatcherAlpDriver$


Specific Roles/Groups need to exist for the metrics package creation wizard to complete successfully. These are moved or deleted.

Resolving the problem

Restore the roles to the root of the Cognos directory.


  1. In Cognos Connection, select Directory from the Tools menu.
  2. In the Users, Groups, and Roles tab, click Cognos.
  3. If the Consumers role does not exist, click the New Role button.
  4. In the Name field, enter the text: Consumers.
  5. Click OK.
  6. Repeat for the roles Metrics Administrators, Metrics Authors and Metrics Users.

Document information

More support for: Cognos Business Intelligence
Metrics Studio

Software version: 8.4.1, 10.1.1, 10.2, 10.2.2

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1365294

Modified date: 20 November 2012

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