IBM Support

Supported software versions for IBM SCORE 6.1.1.x

Troubleshooting


Problem

This technote lists the software application versions recommended and supported for use with IBM® Solution for Compliance in a Regulated Environment™ (IBM SCORE) 6.1.1, and future fix packs.

Resolving The Problem

The following software releases are supported with IBM SCORE 6.1.1.  When possible, customers are encouraged to use or to upgrade to later maintenance levels of the server and client components listed below.  The maintenance levels used to test IBM SCORE 6.1.1.x are documented in a table below.

Refer to vendor documentation for Adobe® Acrobat®, Adobe LiveCycle®, Adobe Reader®, EMC® Documentum®, ISI® AnnoDoc™, Microsoft® Windows Server®, Microsoft Word, and Oracle® Database for their full support statement.

ProductSupported versionsNotes
SERVER COMPONENTS
Operating Systems
Microsoft Windows Server 2003 (32-bit)
  • 2003 SE with SP1 or SP2
  • 2003 EE with SP1 or SP2
  • 2003 R2 with SP2
Microsoft Windows Server 2003 (64-bit)
  • 2003 x64 with SP2
  • 2003 R2 x64 with SP2
Only 32-bit versions of WebSphere Portal Server and WebSphere Process Server are supported by IBM SCORE on this operating system.
Microsoft Windows Server 2008 (32-bit)
  • 2008 SE (includes SP1) and 2008 SE with SP2
  • 2008 EE (includes SP1) and 2008 EE with SP2
Microsoft Windows Server 2008 (64-bit)
  • 2008 x64 with SP2
  • 2008 R2 SE
  • 2008 R2 EE
Only 32-bit versions of WebSphere Portal Server and WebSphere Process Server are supported by IBM SCORE on this operating system.

See note [6] for Windows Server 2008 R2 support.

IBM AIX®
  • 5.3 (64-bit) TL8 SP3
  • 6.1 (64-bit) TL1 SP1
  • 6.1 (64-bit) TL2 SP3 or later
Only 32-bit versions of WebSphere Portal Server and WebSphere Process Server are supported by IBM SCORE on this operating system.

IBM SCORE Print Server, Adobe LiveCycle ES, and Documentum rendition components are not supported on AIX

Databases
IBM DB2®
  • 9.1 FP5 or later fix pack
64-bit DB2 is required for IBM Content Manager on AIX.  64-bit DB2 is highly recommended for all DB2 installs.
Oracle Database
  • 10.2.0.3
  • 10.2.0.4
  • 11.1.0.6 (AIX)
  • 11.1.0.7 (Windows)
  • 11.2.0.1
  • 11.2.0.3.6
See note [3] for Oracle database support statement

If you are at level 11.2.0.3.6 please apply patch 12984935. See related IBM SCORE Support technote
Repositories
IBM Content Manager
  • 8.4.1.1 + fixes
  • 8.4.3.1
  • 8.4.3.2
  • 8.4.3.3
Supported with IBM DB2 9.1 only

Note: If Content Manager is installed on a 64-bit DB2 database server, the 64-bit version of DB2 Net Search Extender must also be installed.

See note [5] for details on the IBM Content Manager required fixes for IBM SCORE.

Documentum Content Server
  • 5.3 SP6
  • 6.5 SP2 or SP3
  • 6.7 SP1
  • 6.7 SP2
Advanced Document Transformation Services (ADTS) is supported on the Windows 2003 32-bit version only.

See note [4] for EMC Documentum xPlore support details

Application and HTTP Servers
WebSphere® Application Server Network Deployment Manager
  • 6.1.0.23 or later
64-bit WebSphere Application Server instances included in IBM SCORE are only supported for the Rendition and Overlay server logical components (see Adobe LiveCycle ES below). 
WebSphere Portal Server
  • 6.1.0.2 or later
     
Only 32-bit is supported
WebSphere Process Server
  • 6.2.0.1 or later
Only 32-bit is supported

WPS 6.2.0.3 is recommended as it addresses known problems with IBM SCORE.  See this article for details.

IBM HTTP Server
  • 6.1.0.23 or later
LDAP Servers
Tivoli® Directory Server
  • 6.0
  • 6.1
  • 6.1.0.33
  • 6.2.0.2
  • 6.2.0.7
If Content Manager is installed on a 64-bit DB2 database server, the 64-bit version of Tivoli Directory Server client must also be installed.

6.1.0.33 is required for 64-bit support.

Microsoft Active Directory Server
  • 2003
  • 2008
Third-party Software
Adobe LiveCycle Enterprise Suite (ES)
  • 8.0.1 SP3 or later
  • 8.2.1, 8.2.1 SP2 or later
  • ES2 SP2 or later
See http://www.adobe.com/ for complete information on Adobe LiveCycle.

See note [2] for Adobe LiveCycle ES2 support details.

See this article for details on Adobe LiveCycle required fixes for IBM SCORE.

CSC AnnoDoc
  • 2.2
  • 2.2.1
  • 2.2.1.1
  • 2.3
See http://www.imagesolutions.com/ for complete information on CSC AnnoDoc.

When installing AnnoDoc version 2.3 with an IBM SCORE 6.1.1.x Content Manger repository see the following IBM SCORE 6.1.1.x Support technote:
http://www.ibm.com/support/docview.wss?uid=swg21662237
CLIENT COMPONENTS
Client Operating System
Microsoft Windows
  • XP SP2
  • XP SP3
  • Vista
  • 7
Browser
Microsoft Internet Explorer
  • 6 SP1
  • 6 SP2
  • 7
  • 8 (compatibility view only)
  • 9 (compatibility view only)*
  • 10
Requires one of the following Java virtual machines (JVMs):

1.4.2.12
1.5.0.16
1.6.0.7
1.7.0.15
1.7.0.51 with the installation of APAR IV55732

* IE 9 requires Portal Server 6.1.0.6
Google Chrome
  • version 31
See the IBM SCORE Support technote for Google Chrome.
Authoring tool
Microsoft Office
  • Office XP
  • Office 2003
  • Office 2007
  • Office 2010
Microsoft Office 2007 requires Adobe Acrobat 8.1.x or later

See note [7] for Microsoft Office 2010 support details.

Clients for PDF Viewing
Adobe Acrobat Standard or Professional
  • 6.0.6
  • 7.0.9
  • 8.1.x
  • 9.0.x
  • 9.3
  • 9.4
  • 10
  • 10.1.x
Adobe Reader
  • 7.0.9
  • 8.1.x
  • 9.0.x
  • 9.3
  • 9.4
  • 10
  • 10.1.x

Clients for Annotations
CSC AnnoDoc
  • 2.2
  • 2.2.1
  • 2.2.1.1
  • 2.3
Review the AnnoDoc documentation for client system needs (http://www.imagesolutions.com)

Reader-based annotations requires Adobe LiveCycle Reader Extensions on the LiveCycle ES server and configuration to Reader-enable PDF files before serving them.
Clients for the IBM SCORE Cross-Referencing plug-in
Adobe Acrobat Standard or Professional
  • 6.0.6
  • 7.0.9
  • 8.1.x
  • 9.0.x
  • 9.3
  • 9.4
  • 10
  • 10.1.x
Adobe Reader
  • 7.0.9
  • 8.1.x
  • 9.0.x
  • 9.3
  • 9.4
  • 10
  • 10.1.x
Adobe Reader can only be used to view cross-reference links.  Acrobat Standard or Professional is required to create or change cross-reference links.
Microsoft Office
  • Office XP
  • Office 2003
  • Office 2007
  • Office 2010
Microsoft Office 2007 requires Adobe Acrobat 8.1.x or later

See note [7] for Microsoft Office 2010 support details.

64-bit Support

IBM SCORE is a 32-bit application.  This means the WebSphere Portal Server and WebSphere Process Server installed for IBM SCORE are 32-bit as well.  We recommend new installations, migrations, and upgrades support the following when possible:

  • 64-bit operating systems for WebSphere Portal Server and WebSphere Process Server
  • 64-bit database support
  • 64-bit Adobe LiveCycle ES for your rendition and overlay server

Software Levels used during Fix Pack Test

IBM SCORE

6.1.1.0
6.1.1.1
6.1.1.2
6.1.1.3
6.1.1.4
6.1.1.5
6.1.1.6
6.1.1.7
WebSphere Application Server ND6.1.0.236.1.0.276.1.0.336.1.0.356.1.0.396.1.0.436.1.0.456.1.0.47
WebSphere Portal Server6.1.0.26.1.0.36.1.0.46.1.0.56.1.0.56.1.0.66.1.0.66.1.0.6
WebSphere Process Server6.2.0.16.2.0.26.2.0.26.2.0.36.2.0.36.2.0.36.2.0.36.2.0.3
IBM HTTP Server6.1.0.236.1.0.276.1.0.336.1.0.356.1.0.396.1.0.436.1.0.456.1.0.47
IBM DB29.1 FP59.1 FP7a9.1 FP99.1 FP109.1 FP109.1 FP119.1 FP129.1 FP12
IBM Content Manager8.4.1.18.4.1.18.4.1.1 + fixes8.4.1.1 + fixes8.4.3 + fixes8.4.3.18.4.3.28.4.3.3
Oracle10.210.2, 11.111.111.111.111.111.211.2
Documentum5.3 SP6, 6.5 SP16.5 SP26.5 SP36.5 SP36.7 + xPlore 1.16.7 SP1 + xPlore 1.26.7 SP1 + xPlore 1.26.7 SP2 + xPlore 1.2

To check software levels

  • for IBM WebSphere® components
    run “versionInfo –fixes” from the AppServer/bin directory
  • for IBM WebSphere Portal Server version
    run “WPVersionInfo” from the PortalServer/bin directory
  • for IBM DB2® version
    run ”db2level” from SQLLIB/bin
  • for IBM DB2 Content Manager version
    run "cmlevel" from a command window

Notes

[1]Microsoft Internet Explore 8 (IE8) support (compatibility view only) is available in IBM SCORE 6.1.1.1 or later.

The following limitations exist:

  • The IBM SCORE login session must be run in Compatibility View.  See the http://support.microsoft.com and search for “internet explorer compatibility view” (without quotes) to find information on running Compatibility View.
  • If multiple login sessions are required for IBM SCORE users on the same client system,  File > New Session must be clicked to open separate IBM SCORE sessions
[2]Adobe LiveCycle ES2 support is available in IBM SCORE 6.1.1.2 or later.
[3]Support for Oracle databases does not include support for the Oracle Exadata platform.
[4]EMC Documentum xPlore 1.0 index server support is available in IBM SCORE 6.1.1.3 or later using Documentum 6.5 SP3 or later.

EMC Documentum xPlore 1.1 index server support is available in IBM SCORE 6.1.1.4 or later using Documentum 6.7.
[5]IBM SCORE requires fixes so IBM Content Manager operates properly with it. 

IBM Content Manager release 8.4.1 requires fix pack 1.  The details of the required fixes are in this article .  These fixes correspond to one-off fix 27 and the results of the cmlevel command should show “027_84101” or later, where 027 corresponds to fix 27 for release 8.4.1.1.
[6]Windows Server 2008 R2 is supported for the following IBM SCORE server components: WebSphere Application Server, WebSphere Portal Server, and WebSphere Process Server.  IBM Content Manager 8.4.1 and DB2 9.1 are not supported on Windows Server 2008 R2.
[7]Microsoft Office 2010 requires particular middleware updates. See article for information on required middleware in support of Microsoft Office 2010.
Change History

DateChange
January 20, 2014Added support for AnnoDoc 2.3
December 6, 2013Added support for Microsoft Internet Explorer 10
March 21, 2013Added support for Google Chrome version 24
March 21, 2013Added updates for Fix Pack 6 and tested software levels for 6.1.1.6
June 1, 2012Added support for Microsoft IE9 (compatibility view) in IBM SCORE 6.1.1.5
June 1, 2012Added updates for Fix Pack 5 and tested software levels for 6.1.1.5
November 22, 2011Added support for Office 2010,
November 22, 2011Added support for EMC Documentum 6.7
November 22, 2011Added support for CM 8.4.3
November 1, 2011Added updates for fix Pack 4 and tested software levels for 6.1.1.4
August 12, 2011Reformatted technote
May 27, 2011Added required fixes for IBM Content Manager.
May 27, 2011Added support for Adobe Acrobat 10 and Adobe Reader 10
May 27, 2011Added support for EMC Documentum xPlore 6.6 index server with Documentum 6.5 SP3 in IBM SCORE 6.1.1.3
March 1, 2011Added Oracle database support note.
November 18, 2010Added support for Adobe Acrobat 9.4 and Adobe Reader 9.4
November 18, 2010Added support for ISI AnnoDoc 2.2.1
November 18, 2010Added support for Windows 7, 32-bit and 64-bit, client
November 18, 2010Added support for 64-bit DB2 and 64-bit Oracle
November 18, 2010Added support for 64-bit Windows Server 2003 and 2008.  IBM SCORE remains a 32-bit application.
November 18, 2010Added support for Adobe LiveCycle ES2 in IBM SCORE 6.1.1.2
May 27, 2010Added support for Adobe Acrobat 9.3 and Adobe Reader 9.3
May 27, 2010Added support for Microsoft Windows Server 2008 SP2
May 27, 2010Added support for Oracle Database 11.1
May 27, 2010Added support for Microsoft IE8 (compatibility view) in IBM SCORE 6.1.1.1
June 26, 2009Initial release

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Document Information

Modified date:
17 June 2018

UID

swg21358610

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