PowerPlay and Portfolio freeze/hang PC

Technote (troubleshooting)


Problem(Abstract)

Error

Program has performed an illegal operation and will be shut down.
PowerPlay caused an Invalid Page Fault in module <unknown>

when attempting to launch PowerPlay. The same error occurs when Portfolio is launched, with Portfolio causing the Invalid Page Fault.

Resolving the problem

This error may be caused by corrupt or missing dll's. The files listed below are shared files which can be found in the Windows directory. Rename these files and reinstall PowerPlay and Portfolio.

MSVCRT.dll
MSVCRT40.dll
MFC42.dll
PCDLIB32.dll
ODBC32.dll
ODBCINST.dll

Cross Reference information
Segment Product Component Platform Version Edition
Business Analytics PowerPlayClient PowerPlayClient
Business Analytics Cognos Series 7 Transformer

Historical Number

60333

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Document information


More support for:

Cognos Series 7
Transformer

Software version:

PowerPlay Client 7.3, PowerPlay Transformer 5.2

Operating system(s):

All, Windows

Reference #:

1352601

Modified date:

2005-12-27

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