ActiveX component can't create object.

Technote (troubleshooting)


Problem(Abstract)

A problem occurs when launching TM1 Perspectives (tm1p.xla).

If the user on the client-machine is not administrator of the local pc, he receives a Run-time error.

Symptom

Microsoft Visual Basic

Run-time error '429':
ActiveX component can't create object

C:\Program Files\IBM\cognos\tm1\bin\tm1p.xla
Windows cannot find 'C:\Program Files\IBM\cognos\bin\tm1p.xla'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


Cause

The Tm1prc.dll is not correctly registered during installation and users with restricted operating system rights cannot register *.dll files.


Resolving the problem

The three active-x components tm1prc.dll, tm1xl.ocx and tm1dasrv.dll have to be reregistered by a local Administrator.

Steps:

1) Login as local Administrator on the client machine

2) Reregister the three mentioned active-x components, (tm1prc.dll, tm1xl.ocx and tm1dasrv.dll) by going to a command prompt and cd to the TM1 installation directory bin folder and issue the following command:
Regsvr32.exe -u tm1prc.dll tm1xl.ocx tm1dasrv.dll
A message should appear that this succeeded.

NOTE: If registering on a Windows 2008 server or Windows 7, also right-click on the Command Prompt and choose Run as Administrator, even though the user is an administrator.

Then run:
Regsvr32.exe tm1prc.dll tm1xl.ocx tm1dasrv.dll

3) Launch Perspectives while still logged in as Administrator

4) Log off as Administrator

5) Login as non-admin user

NOTE: if this does not work then it may require that the actual Administrator user is used, rather than just a user who is a local admin. In this case, log in as Administrator, and then perform steps 2 to 5.

Related information

http://iss-webprodappint.cognos.com/kb/uploads/external/1040794_1.pdf

Historical Number

1040794

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Document information


More support for:

Cognos TM1
TM1

Software version:

9.5.2, 10.1.0, 10.1.1, 10.2

Operating system(s):

Win32

Reference #:

1351371

Modified date:

2014-02-05

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