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Report Execution Error

Technote (troubleshooting)


Unable to run reports in Impromptu Web Reports after upgrading to Series7. The Great Outdoors samples work. Even with a new catalog and a new report the same error occurs.

Error Message -

'The report request failed.
Unable to execute report D:\Cognosdata\Raport\IWR
reportstore\test\apps\testweb.imr. Reason: Error: 0, Generic; Process ID:
5200; Thread: 5068; Host: COGNOS; Text: Could not connect database due to
wrong or insufficient information provided.; BackTrace Info: 1. File Name:
Y:\src\impromptu\ImpromptuServer\app.exe\ole.lib\APPAUTO.CPP; Line#:3938;
Desc.:CAppAuto::ConnectDatabase; 2. File Name:
Y:\src\impromptu\ImpromptuServer\app.exe\ole.lib\APPAUTO.CPP; Line#:9155;
Desc.:CAppAuto::ExecuteRunReport; .'

Resolving the problem

Ensure that the database entry in the TNSNames.ORA file is pointing to the correct database.

Cross reference information
Segment Product Component Platform Version Edition
Business Analytics ImpromptuWeb Reports ImpromptuWeb Reports
Business Analytics Cognos Series 7 Upfront

Historical Number


Document information

More support for: Cognos Series 7

Software version: Impromptu Web Reports 7.1, Upfront 7.3

Operating system(s): Windows

Reference #: 1349513

Modified date: 12 September 2014