CNC-ASV-0025 Agent Condition invalid

Troubleshooting

Problem

Getting the below error when trying to launch a event that launches a macro.

Symptom

CNC-ASV-0025 Agent Condition invalid: RSV-SRV-0040 An application error has occurred. Contact your Administrator.
CCLAssertError:0:Fatal: CCL_ASSERT(configStream.good());

Cause

1 appserver with all cognos8 service set to true and 10 jobservers with cognos8 service set to true except for Presentation, Report and Planning Administration Console service were set to false.

Resolving The Problem

Change all the cognos8 services from true to false in configuration manager on all jobservers except for Dispatcher and Planning Jobserver, those should stay as true. Save and restart the cognos configuration.

[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4.1;8.4;8.3;8.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2;8.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Historical Number

1040721

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Document Information

Modified date:
15 June 2018

UID

swg21348047

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