Troubleshooting
Problem
What is the order to restart Cognos BI servers in a distributed environment?
Resolving The Problem
Restarting the content store database server is not required but is required to be up and running in order for the content manager to connect to it.
First, stop the servers in the following order:
- Gateway (if not a pure gateway server and has a dispatcher installed)
- Dispatchers (includes Planning Application and Job Servers)
- Secondary Content Managers (if applicable)
- Primary Content Manager
Then start up the servers in the reverse order:
- Primary Content Manager
- Secondary Content Managers (if applicable)
- Dispatchers (includes Planning Job and Application Servers)
- Gateway
Client machines with Framework Manager, Transformer, PowerPlay, Contributor Admin Console, Planning Analyst, etc do not require to be restarted.
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Document Information
Modified date:
15 June 2018
UID
swg21347664