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Non-admin users cannot run Standard Reports - error 'PRS-OBJ-0617 The object /portal/...'


Technote (troubleshooting)


Problem(Abstract)

End user launches a Controller 'standard report', for example 'Reconcile - Between Accounts/Opening Balances for Groups'. Instead of the report, they receive an error message.

Symptom

Reconcile - Between Accounts/Opening Balances for Groups (Preview)

Cognos 8
PRS-OBJ-0617
The object '/portal/report-viewer.xts" could not be created because a required capability is missing.
OK

Cause

Users (in this case, members of the Controller Users group) do not have not having enough permissions (defined inside 'Cognos Connection') to run/view this report.

  • Specifically, they need to have 'Execute' permissions for the "Cognos Viewer" capabilities.

Environment

Controller system configured to use Cognos CAM (non-native) authentication.

Resolving the problem

Ensure that all users (i.e. all members of the "Controller Users" group) have 'Execute' permissions for the Cognos Viewer capabilities.


Steps:

  • PART ONE: Check current permission settings
1. Launch Cognos Connection ( http://servername/cognos8)
2. If necessary, click "Administer IBM Cognos Content"
3. Click " Security" tab and then click " Capabilities"
4. Click " Set Properties" for Cognos Viewer

5. Check which groups have 'Execute' permission enabled:

By default, these groups will include "Analysis Users", "Authors", "Consumers", etc. etc. (see above).
  • PART TWO: Correct the permission settings
There are several methods that will give the required permissions.
NOTE: Two examples are shown below, but these are not the only possibilities. Check with your BI security administrator about which method is best for you.

Method #1:
Add an entry for the group 'Controller Users', and ensure that this group has 'Execute' permissions ticked.

Method #2:
Add the Controller users to one of the above groups (e.g. 'Consumers').
    Steps:
    1. Launch Cognos Connection (http://controllerserver/cognos8)
    2. Click on 'Tools' - 'Directory'
    3. Open the namespace 'Cognos'
    4. Locate the group 'Consumers' and click on the icon 'properties' on the right-hand side
    5. Click 'Members' tab
    6. Click on 'Add' and open the namespace 'Cognos'
    7. Tick the boxes to the left of 'Controller Administrators' and 'Controller Users' and click the green arrow to 'Add' these to the right-hand screen
    8. Click 'OK' then 'OK'

Related information

KB1022335 - 'Cannot run report with non-admin users, Error - PRS-OBJ-0617'

Cross reference information
Segment Product Component Platform Version Edition
Business Analytics Cognos 8 Business Intelligence Query Studio
Business Analytics Cognos 8 Business Intelligence Report Studio
Business Analytics Cognos 8 Controller Controller

Historical Number

1035177

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Document information

Cognos Controller

Controller


Software version:
8.3


Operating system(s):
Windows


Reference #:
1347354


Modified date:
2013-02-01

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