Unable to log in with a valid user ID and password: The provider credentials are invalid..

Technote (troubleshooting)


Problem(Abstract)

Unable to log in with a valid user ID and password when local NTLM is configured as the authentication provider on Windows XP. The logon box will appear again.

Symptom

English:

The provided credentials are invalid. Please type your credentials for authentication.

German:

Die angegebenen Berechtigungen sind ungültig. Bitte geben Sie Ihre Berechtigungen zur Authentifizierung ein.

French:

Les références d'identification fournies ne sont pas valides. Saisissez vos références d'identification aux fins d'authentification.

Cause

This issue may occur on Windows XP due to the 'Use Simple File Sharing' option.

Environment

  • Windows XP
  • Authentication Source: Windows native security (NTLM)

Resolving the problem

Disable the 'Use Simple File Sharing' option.

Steps:
  1. Open Windows Explorer.
  2. From the Tools menu, click Folder Options, View.
  3. Clear the Use Simple file sharing check box.

Related information

See Microsoft KB article: Q304040 - How to configure file sharing in Windows XP

Cross Reference information
Segment Product Component Platform Version Edition
Business Analytics Cognos 8 Business Intelligence Cognos Connection
Business Analytics Cognos 8 Business Intelligence Install and Config
Business Analytics Cognos 8 Business Intelligence Security
Business Analytics Cognos ReportNet ReportNet
Business Analytics Cognos 8 Planning Analyst
Business Analytics Cognos 8 Planning Contributor

Historical Number

1009173

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Document information


More support for:

Cognos ReportNet
ReportNet

Software version:

Cognos 8 BI Cognos Connection 8.1, Cognos 8 BI Cognos Connection 8.2, Cognos 8 BI Install and Config 8.1, Cognos 8 BI Install and Config 8.2, Cognos 8 BI Security 8.1, Cognos ReportNet 1.1MR1, Cognos ReportNet 1.1MR2, Cognos ReportNet 1.1MR3, Cognos ReportNet 1.1MR4, Planning - Analyst 8.2, Planning - Contributor 8.2

Operating system(s):

All, Win, Win32, Windows

Reference #:

1344298

Modified date:

2008-01-29

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