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Blank Internet Explorer page remains open after saving report output in Microsoft Excel 2007 format

Technote (troubleshooting)


User is saving the report output in Excel 2007 format.

Report output is successfully saved on the client desktop but the blank Internet explorer page remains open in the backend. (Please refer to the attachment)

User is using Microsoft Excel 2003 on the client machine and already have Microsoft Office Excel 2007 Compatibility Pack installed which provides file open and save capabilities for the Microsoft Excel 2007 format.


Internet Explorer 6

Resolving the problem

It was noted that after upgrading to IE 7 the issue disappeared.

Cross reference information
Segment Product Component Platform Version Edition
Business Analytics Cognos Business Intelligence Report Studio Windows 8.3

Historical Number


Document information

More support for: Cognos 8 Business Intelligence
Report Studio

Software version: 8.3

Operating system(s): Windows

Reference #: 1343253

Modified date: 2013-03-03