Troubleshooting
Problem
If multiple Cognos environments are secured against the same security authentication source, and you move between them within the same browser session, this error will appear.
Symptom
CAM-AAA-0203 Unable to generate or validate a userSessionID
Cause
The browser is trying to pass the cookie information from one install to the other.
- This will not work as the cookie information is only valid for the environment initially authenticated against.
Example:
Imagine a scenario where the two installations are as described below:
- Install 1: //server1.cognos.com/ibmcognos
- Install 2: //server2.cognos.com/ibmcognos
The cookies from both installs will have the same settings:
- domain is: .cognos.com
- and path is: /ibmcognos
Resolving The Problem
Add Domain and (if applicable) Path information into Cognos Configuration Global Settings, so that the browser understands the cookie is only valid for a certain install.
Steps:
1. Launch "Cognos Configuration"
2. Click "Actions - Edit Global Configuration"
3. Click tab "General"
4. Enter a suitable value into the "Domain" option, for example, the following will differentiate the two environments, making the cookie specific to only one environment: server1.cognos.com
5. Enter a suitable value into the "Path" option, for example: /ibmcognos
6. Save changes
7. Restart Cognos service.
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Document Information
Modified date:
15 June 2018
UID
swg21343190